Operations Specialist

We're looking for a driven Operations Specialist to join our Ride-Hailing team — someone who thrives in fast-paced environments and is passionate about building smart, scalable operations.

If you have a start-up mindset, love solving complex problems, and are ready to shape the way cities move — we want to hear from you!

Location: Stockholm, SwedenView all roles
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About the role

As an Operations Specialist, you won’t just manage processes — you’ll take full ownership of them. Your mission will be to constantly improve, innovate, and challenge the status quo to ensure our platform runs at peak performance.

You’ll play a crucial role in fine-tuning our marketplace dynamics, balancing supply and demand, and driving operational efficiency at scale. Working at the intersection of data and impact, you’ll uncover growth opportunities, propose smart solutions, and help us build a ride-hailing experience that’s seamless, sustainable, and scalable.

If you thrive in a fast-paced environment, approach problems with a strategic yet hands-on mindset, and want to redefine how cities move — this is your chance to make it happen.

What you can expect
Main tasks and responsibilities:
Take full ownership of local initiatives and improvements — from identifying inefficiencies to delivering measurable results.
Analyze marketplace performance and translate data into actionable strategies that improve efficiency, availability, and partner satisfaction.
Work across the full lifecycle of our partners — from onboarding and engagement to retention and growth.
Collaborate closely with cross-functional teams (Marketing, Support, Product, HQ Ops) to align on priorities and drive operational success.
Identify growth opportunities, build business cases, and launch initiatives to improve the health of the marketplace.
Build strong relationships with external partners and internal stakeholders alike.
What we expect
About you:
1+ years experience in an operational, sales, or project management role.
Fluent (written and verbal) English and Swedish.
A proactive, owner’s mindset — you don’t wait for things to improve, you make them better.
You are skilled in data analysis using tools like Google Sheets.
Comfortable using data to understand marketplace dynamics and guide decision-making.
Collaborative team player and relationship-builder with internal teams and external partners.
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Apply now and join us to make cities for people, not cars.

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Become part of our Business Operations team

Our teams work on local and global processes in over 50 countries. We build partnerships, launch cities, onboard new restaurants, enable 200+ million people to commute, and ensure millions of partners can earn an income on their terms.
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Why you’ll love it here:
Play a direct role in shaping the future of mobility.
Impact millions of customers and partners in 600+ cities across 50+ countries.
Work in fast-moving autonomous teams with some of the smartest people in the world.
Accelerate your professional growth with unique career opportunities.
Get a rewarding salary and stock option package that lets you focus on doing your best work.
Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.
Take care of your physical and mental health with our wellness perks.
*Some perks may differ depending on your location.

About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
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We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

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