CS Operations Agent
Location: Tallinn, EstoniaView all roles
About the role
As a Customer Support Operations Agent, you’ll be the first point of contact for Bolt users. You’ll handle incoming inquiries across multiple channels—chat, email, and voice—and resolve issues across various verticals. Your daily work will be crucial in upholding SLAs, improving tagging accuracy, and supporting escalations for continuous improvement in processes and user experience.
What you can expect
Main tasks and responsibilities:
Handle customer inquiries across chat, email, or voice (depending on shift) with empathy, speed, and accuracy.
Resolve issues related to rides, orders, rentals, payments, cancellations, and other vertical-specific concerns.
Follow SOPs, internal workflows, and macros to deliver consistent, high-quality support within SLA targets.
Ensure proper case tagging for analytics, and flag unclear processes or technical issues for improvement.
Maintain up-to-date product knowledge across all Bolt verticals and participate in regular training sessions.
Collaborate with team leads and agents to maintain queue balance and support during critical shift moments.
What we expect
About you:
Experience is great, but what we look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!
You have experience in customer support or similar fast-paced, user-facing roles.
You communicate clearly and effectively in French, with a strong customer-centric mindset.
You pay attention to detail and are committed to process adherence and quality outcomes.
You are adaptable, eager to learn, and comfortable supporting across multiple verticals.
You are self-motivated and accountable for your performance metrics and productivity.
You enjoy being part of a team and contribute to a positive, solution-oriented shift culture, including night shifts.
Apply now and join us to make cities for people, not cars.
Become part of our Customer Support team
Why you’ll love it here:
Play a direct role in shaping the future of mobility.
Impact millions of customers and partners in 500+ cities across 45 countries.
Work in fast-moving autonomous teams with some of the smartest people in the world.
Accelerate your professional growth with unique career opportunities.
Get a rewarding salary and stock option package that lets you focus on doing your best work.
Enjoy the flexibility of working in a hybrid mode.
Take care of your physical and mental health with our wellness perks.
Be part of an international and diverse team, in which we ensure a cooperative work environment.
*Some perks may differ depending on your location.About us
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
