Operations Coordinator

We are looking for a well-organized Operations Coordinator to support our ride-hailing operations in the Netherlands, who is looking to make a direct impact.

This role sits within Bolt’s ride-hailing vertical, with a focus on driving growth in the Dutch market. It is dedicated to both driver and rider growth, with a strong emphasis on acquiring new drivers, increasing activity among existing drivers, and boosting rider engagement. The role actively supports Drivers by responding to their requests in a professional, empathetic, and commercially impactful manner, always highlighting opportunities to maximize earnings, including promoting airport rides and increasing scheduled rides adoption in the marketplace.

Note: Only apply if Dutch is your native language.

Location: Amsterdam, NetherlandsView all roles
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About the role

As an Operations Coordinator, you will work independently toward ambitious growth OKR’s, communicate clearly and with a positive impact, and provide valuable feedback to continuously improve. The ideal candidate has an understanding of the ride-hailing industry, knowledge of Bolt’s business, and a strong grasp of driver and riders’ needs and preferences. We are looking for someone with an entrepreneurial driver mindset, who takes ownership, seeks out new opportunities, and proactively contributes to growing the marketplace.


What you can expect
Main tasks and responsibilities:
This role is dedicated to both the rider and driver growth domain, focusing on both driver and rider acquisition, increasing activity, and supporting overall marketplace expansion.
Focuses on supporting airport demand conversion, helping drivers maximize high-value trip opportunities.
Must be able to handle office admin tasks, manage schedules, and keep organised.
Actively engages with prospective and existing Drivers, providing fast and clear responses that emphasize the benefits of partnering with Bolt.
Goes beyond simply answering inquiries: proactively influences Drivers to choose Bolt as their main platform, with a strong focus on encouraging new sign-ups and converting interest into active onboarding.
Guarantees rapid, locally relevant communication that highlights Bolt’s advantages and strong earning potential.
What we expect
About you:
Native level Dutch and excellent spoken and written English
You have 1-2 years of experience in a project management/analytical position.
You have a hands-on workstyle, eager to make a direct impact
Native level Dutch and excellent spoken and written English
Keen attention to detail and an aptitude for problem-solving
Able to proactively address potential issues
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Apply now and join us to make cities for people, not cars.

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