Operations Coordinator
We're searching for a data-driven, hands-on, and entrepreneurial individual to join our Washington D.C. Micromobility Operations team.
Location: Washington, District of ColumbiaView all roles
About the role
As an Operations Coordinator, you'll play a crucial part in optimizing our fleet, coordinating our warehouse and field teams, and acting as our local expert to understand the unique needs of our riders. You'll navigate the entire operational journey, from a vehicle's arrival at our warehouse to the completion of a customer's ride. This is an exciting opportunity to be at the forefront of shaping the future of mobility in the Disctrict.
What you can expect
Main tasks and responsibilities:
Oversee the hiring, training, and coaching of Mechanics and/or Fleet Support staff for vehicle deployment and retrieval.
Ensure a safe, compliant, and efficient warehouse environment that supports the operational vehicle fleet.
Develop and implement new processes and best practices to improve warehouse operational excellence.
Collaborate with teams to identify expansion opportunities and drive local initiatives for revenue growth.
Define and monitor key performance indicators (KPIs) to assess profitability, revenue, and operational performance..
Manage complaints and customer incidents and partner on legal, regulatory, and safety matters.
What we expect
About you:
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
You bring 4+ years of professional experience, ideally with at least one year in an Operations role, and you have experience leading teams.
You possess strong knowledge of the D.C. Metro Area, enabling you to anticipate operational needs and challenges.
You are a resilient, entrepreneurial, and adaptable individual, comfortable in dynamic environments.
You are an energetic and sound decision-maker, adept at making data-driven and cost-efficient choices.
You are fluent in verbal and written English, with proficiency in Excel and Google Sheets, allowing you to interpret data and gain insights.
You have excellent communication and stakeholder management skills, and if you're US-based, you hold a valid in-state driver's license.
Apply now and join us to make cities for people, not cars.
Become part of our Business Operations team
Why you’ll love it here:
Play a direct role in shaping the future of mobility.
Impact millions of customers and partners in 600+ cities across 50+ countries.
Work in fast-moving autonomous teams with some of the smartest people in the world.
Accelerate your professional growth with unique career opportunities.
Get a rewarding salary and stock option package that lets you focus on doing your best work.
Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
Take care of your physical and mental health with our wellness perks*.
*Some perks may differ depending on your location.About us
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
