Customer Support Operations Agent
We are looking for an exceptional Customer Support Operations Agent, with English and Czech or Slovak language proficiency, to join our fast-growing Support team working across our ride-hailing businesses.
Location: Prague, Czech RepublicView all roles
What you can expect
Main tasks and responsibilities:
Handle customer inquiries via chat, email, or voice channels, depending on shift allocation
Following internal workflow, macros, SOPs, and proactively flagging broken processes, unclear policies, or tooling issues
Maintaining updated knowledge across all verticals by attending regular refresher sessions and training
Working closely with Team Leads and peer agents to ensure shift health and queue balance
Taking accountability for your productivity, accuracy, and customer impact
What we expect
About you:
Experience is great, but we also look for drive, intelligence, and integrity. So, even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!
You are Fluent in written and spoken English and Czech or Slovak
You have experience of thriving in a fast-paced environment
You are a passionate, people-oriented person who is an excellent communicator
You pay attention to details
Apply now and join us to make cities for people, not cars.
Become part of our Customer Support team
Why you’ll love it here:
Play a direct role in shaping the future of mobility.
Impact millions of customers and partners in 600+ cities across 50+ countries.
Work in fast-moving autonomous teams with some of the smartest people in the world.
Accelerate your professional growth with unique career opportunities.
Get a rewarding salary and stock option package that lets you focus on doing your best work.
Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.
Take care of your physical and mental health with our wellness perks.
*Some perks may differ depending on your location.About us
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
