Customer Support Operations Specialist
We are looking for an exceptional Customer Support Operations Specialist, to join our fast-growing Support team
The CS Operations Specialist is an expert responsible for handling sensitive and complex cases that require deeper investigation, judgment, and cross-functional collaboration. This role also acts as a quality anchor — supporting in QA audits, feedback loops, and calibration with both in-house and outsourced teams.
Location: Warsaw, PolandView all roles
What you can expect
Main tasks and responsibilities:
Resolve high-sensitivity cases, including escalations and requests from local authorities, by collaborating with internal stakeholders and ensuring all resolutions meet quality standards and SLAs.
Identify and fix gaps in escalation workflows, collaborate with internal teams to improve agent performance, maintain logs of feedback and follow-up actions, and contribute to improving internal knowledge resources
Boosting brand loyalty by showing our users what excellent customer support looks like
Perform quality assurance audits on high-priority queues, provide actionable feedback, track recurring issues, and support calibration to maintain consistent scoring.
Being a key player in building a support team in a challenging growth environment.
What we expect
About you:
You have previous experience in a customer support role.
You have a customer-first attitude with a passion for helping others
You have a curiosity as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt.
You have excellent spoken and written English and Polish skills.
You are passionate about new technologies.
Apply now and join us to make cities for people, not cars.
About us
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
