CS Program Manager

We are looking for a great CS Program Manager to join our Customer Support team.Locations: Tallinn, Estonia | Warsaw, Poland

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About the role

The CS Program Manager is responsible for shaping and leading CS cross-functional programs and projects (including, but not limited to, Service improvement, Cross-functional, Innovation / transformation and Technology initiatives). The role must ensure delivery to time / cost / quality objectives and will manage risks, issues, assumptions and dependencies. Ideally the role holder will be experienced with project management tools and will have or be working towards a formal project management qualification.

Main tasks and responsibilities:

Scope and document programs including any required business case.
Maintain program documentation and supporting content including a business and any technical requirements, project plan, RAID log, resource tracker etc.
Run appropriate governance and management meetings to maintain progress to plan. Will be able to take independent decisions when necessary to minimise risk or financial impact.
Deliver program outcomes within agreed time, cost and quality criteria.
Provide regular reports (at least weekly) on progress of all programs within their portfolio.
Act as a CS SME within defined areas of expertise as needed (for example in contributing to requirements or solutions).
Main tasks and responsibilities:

About you:

You have 3-5 years of experience in programme or project management, ideally in Customer Support or another customer-facing, fast-paced organisation.
You are skilled in shaping and driving cross-functional initiatives (from service improvement to technology change) with strong ownership and accountability.
You are s structured communicator and stakeholder manager, confident aligning diverse teams (Ops, Experience, Enablement, Product, Legal, etc.) to deliver outcomes.
You are comfortable working with project management tools (e.g. Jira, Confluence, Sheets, Gantt/roadmaps) and applying frameworks like RACI, RAID logs, and governance routines.
You are highly organised and resilient under ambiguity with the ability to switch between multiple projects, set priorities, and keep momentum under pressure.
You are a pragmatic, hands-on problem solver with a strong understanding of Customer Support processes, who thrives in environments that require adaptability, change management, and clear documentation.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

About you:

Apply now and join us to make cities for people, not cars.

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Become part of our Customer Support team

*Some perks may differ depending on your location.

Why you’ll love it here:

Our Support teams are essential in improving our offering as they communicate with customers and collect feedback. They’re responsible for answering customer questions, finding solutions, and ensuring customers have a positive Bolt experience.

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Accelerate your professional growth with unique career opportunities. Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you. Take care of your physical and mental health with our wellness perks. Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.

Connect with colleagues at annual company events and smaller team gatherings. Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

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We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

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