Operations Specialist, Riders
The Operations team at Bolt holds the full responsibility for strategy, marketplace health and growth in Johannesburg To further expand on our success story we are looking for a data-driven and passionate individual with a get-it-done-attitude, helping us to transform the mobility industry in Johannesburg.
Location: Nairobi, KenyaView all roles
What you can expect
Main tasks and responsibilities:
Own Comfort category growth by driving onboarding, adoption, and campaign execution
Coordinate Bolt Send expansion through courier and retailer onboarding
Improve rider experience at pick-up points with audits, PUDO updates, and signage
Support Scheduled Rides expansion by onboarding drivers and improving conversion
Liaise with Rider Support and Communications to resolve major complaints and improve strategy
Scout, pitch, and onboard high-traffic venues for better rider access
What we expect
About you:
Experience is great, but what we look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!
You have 3 – 5 years of experience in operations, customer experience, or account management
You are execution-oriented and can take ownership of weekly tasks with minimal supervision
You are data-literate and comfortable with spreadsheets and performance tracking
You are collaborative and can work across marketplace, driver, and marketing teams
You are a problem-solver who takes initiative to address inefficiencies
You are customer-first, using rider feedback as a guide to improve experiences
Apply now and join us to make cities for people, not cars.
Become part of our Business Operations team
Why you’ll love it here:
Play a direct role in shaping the future of mobility
Impact millions of customers and partners in 500+ cities across 45 countries
Work in fast-moving autonomous teams with some of the smartest people in the world
Accelerate your professional growth with unique career opportunities
Get a rewarding salary and stock option package that lets you focus on doing your best work
Enjoy the flexibility of working in a hybrid mode
Take care of your physical and mental health with our wellness perks
Be part of an international and diverse team, in which we ensure a cooperative work environment
*Some perks may differ depending on your location.About us
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
