DEC Specialist
We’re looking for a passionate Driver Engagement Centre (DEC) Agent to join our team and provide face-to-face support for drivers. You’ll play a key role in strengthening relationships, improving driver experiences, and ensuring every driver feels valued and supported
Location: Kuala Lumpur, MalaysiaView all roles
About the role
As a DEC Agent, you’ll be the first point of contact for current and prospective drivers visiting our centres. You’ll deliver in-person support across a wide range of services — from onboarding and training to resolving issues and providing guidance on Bolt’s products.
This is a hands-on role where no two days are the same. You’ll need to combine strong communication skills with problem-solving abilities, ensuring drivers have a seamless and positive experience with Bolt.
What you can expect
Main tasks and responsibilities:
Welcome and assist drivers with inquiries, complaints, and requests politely and professionally
Prioritize driver needs and deliver tailored solutions with empathy and patience
Provide accurate, up-to-date information on Bolt’s products, services, and policies
Resolve issues on the spot where possible, escalating complex cases to Tier 2 or the DEC Manager when needed
Adapt quickly to new processes, system updates, and evolving driver needs
Manage a high volume of interactions efficiently to reduce wait times and improve satisfaction
What we expect
About you:
Experience is great, but we also look for drive, intelligence, and integrity. So, even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!
Excellent communication and interpersonal skills, with a natural customer-first mindset
Strong problem-solving skills and the ability to stay calm under pressure
Flexible and adaptable to changing needs in a fast-paced environment
Well-organized and capable of managing multiple priorities at once
A true team player who enjoys working collaboratively across departments
Strong attention to detail and accuracy when handling driver requests and cases
Apply now and join us to make cities for people, not cars.
Become part of our Customer Support team
Why you’ll love it here:
Directly shape the driver experience and build long-term loyalty within our community
Join a global team making an impact in 50+ countries and 600+ cities worldwide
Work in an energetic, fast-moving environment with endless learning opportunities
Accelerate your career growth with structured training and cross-functional exposure
Competitive compensation and the opportunity to grow within Bolt
Collaborate daily with a diverse, international, and inclusive team
Be part of a company that is redefining mobility and making cities better for people
*Some perks may differ depending on your location.About us
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
