CS Operations Agent - Dutch Speaking

Locations: Warsaw, Poland | Tallinn, Estonia

View all roles
Apply now

About the role

As a Dutch-speaking Customer Support Operations Agent, you’ll be the first point of contact for Bolt users in the Dutch-speaking markets. You’ll handle incoming inquiries across multiple channels—chat, email, and voice—and resolve issues across various verticals. Your work will directly shape the customer experience in these markets by upholding SLAs, improving tagging accuracy, and supporting escalations for continuous improvement in processes and user experience. French language skills are a nice-to-have and will be considered an advantage.

Main tasks and responsibilities:

Handle customer inquiries across chat, email, or voice (depending on shift) with empathy, speed, and accuracy.
Resolve issues related to rides, orders, rentals, payments, cancellations, and other vertical-specific concerns.
Follow SOPs, internal workflows, and macros to deliver consistent, high-quality support within SLA targets.
Ensure proper case tagging for analytics, and flag unclear processes or technical issues for improvement.
Maintain up-to-date product knowledge across all Bolt verticals and participate in regular training sessions.
Collaborate with team leads and agents to maintain queue balance and support during critical shift moments.
Main tasks and responsibilities:

About you:

You are fluent in Dutch (C1 or above) and English.
French skills are a plus.
You have experience in customer support or similar fast-paced, user-facing roles.
You communicate clearly and effectively, with a strong customer-centric mindset.
You pay attention to detail and are committed to process adherence and quality outcomes.
You are adaptable, eager to learn, and comfortable supporting across multiple verticals.
You are self-motivated and accountable for your performance metrics and productivity.
You enjoy being part of a team and contribute to a positive, solution-oriented shift culture, including night shifts.

Experience is great, but what we look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

About you:

Apply now and join us to make cities for people, not cars.

We can only offer relocation and visa support to Tallinn
Upload your CV
Drop files here to uploador choose from your device
Supported formats: .pdf, .docx (max. file size 5MB)
By responding, you consent to Bolt processing your disability data in accordance with our Privacy Notice.
Continue to survey

Fill in our Demographic Survey

Please help Bolt’s diversity and inclusion efforts by completing our voluntary demographic survey.
Question 1/5
Your answers are anonymous and not linked to your application. By responding, you consent to Bolt processing your demographic data in accordance with our Privacy Notice.

Become part of our Customer Support team

*Some perks may differ depending on your location.

Why you’ll love it here:

Our Support teams are essential in improving our offering as they communicate with customers and collect feedback. They’re responsible for answering customer questions, finding solutions, and ensuring customers have a positive Bolt experience.

View team

Play a direct role in shaping the future of mobility. Impact millions of customers and partners in 500+ cities across 45 countries. Work in fast-moving autonomous teams with some of the smartest people in the world. Accelerate your professional growth with unique career opportunities.

Get a rewarding salary and stock option package that lets you focus on doing your best work. Enjoy the flexibility of working in a hybrid mode. Take care of your physical and mental health with our wellness perks. Be part of an international and diverse team, in which we ensure a cooperative work environment.

About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

Learn more

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

Quick links

View all 240+ open roles
Bolt office building