Senior Operations Specialist, Marketplace
As a Senior Operations Specialist – Marketplace (France) based in Paris, you will lead the strategy and day-to-day execution for a T1/T2/T3 portfolio, turning data and field insights into decisions that lift marketplace performance. You’ll own the Financial Planning rhythm and Market Size reviews, safeguard pricing & payouts compliance, shape our competitive positioning, and drive city launches and transitions — balancing hands-on operations with clear strategic planning.
Location: Paris, FranceView all roles
What you can expect
Main tasks and responsibilities:
Marketplace Maintenance & FP&A cadence. Run TAM end-to-end and keep Market Size accurate and documented; lead quarterly T3 strategy reviews (targets within tight variance) and drive deep-dives on to keep our books clean.
Pricing & compliance guardrails. Conduct recurring national pricing/payouts audits, surface gaps early, and tighten upstream controls so accurate payments go out on time every month.
Competitive intelligence & deep dives. Build steady competitive datapoints and lightweight collection processes across hubs; ingest partner datasets reliably each week and publish focused studies that inform portfolio moves.
Value proposition & pricing sanity checks. Co-author the annual marketplace strategy & calendar with quarterly refresh; run monthly (T2) and quarterly (T3) pricing sanity checks with clear recommendations.
Support & R&D for decisioning. Maintain inputs for driver net earnings models monthly and raise the bar on internal support quality; incubate practical analysis/forecasting tools that improve pricing and performance calls.
Expansion & transitions. Support launches to extend coverage, contribute to driver ramp and incremental rides, and ensure smooth handover of new cities with crisp city profiling for P&L owners.
What we expect
About you:
Analytical and strategic; comfortable translating data into portfolio-level decisions.
Hands-on operator: you call drivers, meet fleets, and visit hubs to get ground truth—not just work behind a screen.
Street-smart researcher: you triangulate panel data, internal logs, and field intel to form a confident view amid ambiguity.
Resourceful owner with stakeholder leadership; you align cross-functional teams in English and French and mentor junior operators.
Process & compliance mindset; attentive to details in pricing, payouts, and audit trails.
Fluency with SQL/spreadsheets/BI; familiarity with partner/panel datasets and lightweight automation. Python is a plus.
Apply now and join us to make cities for people, not cars.
About us
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
