Customer Support Operations Agent

We’re looking for a passionate Customer Support Operations (Driver Engagement Center) Agent to join our team and provide face-to-face support for drivers. You’ll play a key role in strengthening relationships, improving driver experiences, and ensuring every driver feels valued and supportedLocation: Benin, Nigeria

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About the role

As a DEC Agent, you’ll be the first point of contact for current and prospective drivers visiting our centres. You’ll deliver in-person support across a wide range of services — from onboarding and training to resolving issues and providing guidance on Bolt’s products.This is a hands-on role where no two days are the same. You’ll need to combine strong communication skills with problem-solving abilities, ensuring drivers have a seamless and positive experience with Bolt.

Main tasks and responsibilities:

Welcome and assist drivers with inquiries, complaints, and requests politely and professionally
Prioritize driver needs and deliver tailored solutions with empathy and patience
Provide accurate, up-to-date information on Bolt’s products, services, and policies
Adapt quickly to new processes, system updates, and evolving driver needs
Manage a high volume of interactions efficiently to reduce wait times and improve satisfaction
Work closely with internal teams such as Tier 2, Safety, and Operations to ensure smooth case resolution and alignment
Main tasks and responsibilities:

About you:

You have excellent communication, interpersonal and problem-solving skills, with a natural customer-first mindset
You are flexible and adaptable to changing needs in a fast-paced environment
You are well-organized and capable of managing multiple priorities at once
You are a true team player who enjoys working collaboratively across departments
You have a strong attention to detail and accuracy when handling driver requests and cases
You are willing to work on site in our DEC Center in Benin

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

About you:

Apply now and join us to make cities for people, not cars.

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Become part of our Customer Support team

*Some perks may differ depending on your location.

Why you’ll love it here:

Our Support teams are essential in improving our offering as they communicate with customers and collect feedback. They’re responsible for answering customer questions, finding solutions, and ensuring customers have a positive Bolt experience.

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Accelerate your professional growth with unique career opportunities. Take care of your physical and mental health with our wellness perks. Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge. Connect with colleagues at annual company events and smaller team gatherings.

About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

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We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

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