Operations Specialist

We’re looking for an analytical and solutions-driven Operations Specialist to help us grow our ride-hailing operations in Belgium.Location: Brussels, Belgium

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Main tasks and responsibilities:

Managing and supporting operations projects by defining precise local operational processes, with a focus on strong operational execution and results, always having our stakeholders in mind.
Developing strategies to strengthen the driver's value proposition, to grow our supply base, performance, and retention continually.
Analyzing data – you will be monitoring supply metrics to ensure marketplace health and act upon insights.
Identifying trends, risks, and improvement opportunities on a local level that may impact the business.
Advising and closely collaborating with HQ teams such as Product, Legal or Marketing to develop and execute key initiatives that drive growth and efficiency.
Taking ownership of Bolt's growth by ensuring both local operations and HQ teams support and collaborate actively with each other to meet business goals.
Main tasks and responsibilities:

About you:

You are a great collaborator with excellent negotiation and communication skills (both verbal and written) in English and Dutch.
You’re execution-focused and move fast from strategy to action.
You are highly analytical and confident with data; strong Excel/Google Sheets skills are a must.
You are customer-oriented and driven to improve rider and driver experience.
You have a strong sense of ownership with a hands-on approach.

Experience is great, but what we look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

About you:

Apply now and join us to make cities for people, not cars.

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Become part of our Business Operations team

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Why you’ll love it here:

Our teams work on local and global processes in over 50 countries. We build partnerships, launch cities, onboard new restaurants, enable 200+ million people to commute, and ensure millions of partners can earn an income on their terms.

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Play a direct role in shaping the future of mobility in South Africa Impact thousands of riders and drivers across multiple cities Work in fast-moving autonomous teams with some of the smartest people in the world Accelerate your professional growth with unique career opportunities

Get a rewarding salary and stock option package that lets you focus on doing your best work Enjoy the flexibility of working in a hybrid mode Take care of your physical and mental health with our wellness perks Be part of an international and diverse team, in which we ensure a cooperative work environment

About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

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We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

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