Concierge Specialist

We are looking for a great Concierge Specialist to join our Bolt Chauffeur team. (fixed-term contract)Location: Lisbon, Portugal

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About the role

As a Concierge Specialist, you’ll be part of Bolt’s most premium support team—offering real-time, high-touch care to our luxury clients, chauffeurs, and fleet partners. This role blends hospitality-level service with operational excellence. You’ll monitor live rides, resolve issues proactively, and make every interaction reflect care, calm, and quality.This is not traditional customer service, this is luxury concierge care, where every interaction must reflect discretion, proactiveness, and an unwavering commitment to excellence. As part of our Concierge in-house team, you will actively manage live journeys, identify potential service disruptions before they arise, uphold the highest quality standards, and play a crucial role in shaping the client experience.. You will also gain exposure to various Bolt products (Ride, Food, Rentals, Business) and will be expected to adapt quickly as our operations scale.

Main tasks and responsibilities:

Proactively support guests and drivers via chat, email, or phone in critical moments.
Monitor active journeys and step in before problems escalate.
Ensure top-tier ride quality by flagging service or vehicle issues.
Align with internal teams like Safety, Legal, and Ops for swift issue resolution.
Work across multiple Bolt verticals (Rides, Business, Rentals, Food).
Be flexible to work rotating shifts (including nights, weekends, holidays).
Main tasks and responsibilities:

About you:

You have 1–2 years in customer support or luxury/hospitality service. A background or degree in Tourism, Hospitality, Luxury Services or a related field is a strong asset
You are fluent in English (C2).
You are calm under pressure, confident in solving complex problems.
You have a service mindset: warm, proactive, and detail-oriented.
You are comfortable using tools like Zendesk or Intercom.
You are ready to learn, adapt fast, and work across systems and platforms

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

About you:

Apply now and join us to make cities for people, not cars.

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Become part of our Customer Support team

*Some perks may differ depending on your location.

Why you’ll love it here:

Our Support teams are essential in improving our offering as they communicate with customers and collect feedback. They’re responsible for answering customer questions, finding solutions, and ensuring customers have a positive Bolt experience.

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Play a direct role in shaping the future of mobility. Impact millions of customers and partners in 600+ cities across 50+ countries. Work in fast-moving autonomous teams with some of the smartest people in the world. Accelerate your professional growth with unique career opportunities.

Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork. Take care of your physical and mental health with our wellness perks.

About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

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We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

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