Senior Program Manager - Driver Growth (New Driver Retention)

We’re looking for an experienced Senior Program Manager to join our Driver Growth domain.Location: Tallinn, Estonia

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About the role

The Senior Program Manager plays a pivotal role in overseeing program execution and driving success. This individual leverages strong program area expertise, fosters collaboration across functions and leads a program team to achieve their goals. They are responsible for developing and managing program plans, mitigating risks, adapting to changing circumstances and ensuring measurable results.

Main tasks and responsibilities:

Leading cross-functional collaboration to analyse new-driver retention performance, align stakeholders on key initiatives, and drive continuous improvement across teams
Owning and optimising the New Driver NPS survey, translating insights into clear actions that enhance the early driver experience.
Developing data-driven driver profiles to tailor onboarding journeys and ensure new drivers receive the support most relevant to their needs.
Defining and maintaining best practices for onboarding content and materials, ensuring clarity, consistency, and effectiveness at scale.
Identifying opportunities to improve the product experience for new drivers and provide prioritised, data-backed recommendations to product teams.
Designing, testing, and scaling proactive support initiatives to help new drivers succeed from day one.
Main tasks and responsibilities:

About you:

You have a minimum of 5 years of experience in program management or a related field.
You have demonstrated expertise in a relevant program area.
You have a proven track record of successfully delivering complex programs on time and within budget.
You have strong leadership and interpersonal skills.
You have excellent communication and collaboration skills.
You have strong analytical and problem-solving skills.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

About you:

Apply now and join us to make cities for people, not cars.

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Become part of our Business Operations team

*Some perks may differ depending on your location.

Why you’ll love it here:

Our teams work on local and global processes in over 50 countries. We build partnerships, launch cities, onboard new restaurants, enable 200+ million people to commute, and ensure millions of partners can earn an income on their terms.

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Accelerate your professional growth with unique career opportunities. Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you. Take care of your physical and mental health with our wellness perks. Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.

Connect with colleagues at annual company events and smaller team gatherings. Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

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We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

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