Operations Specialist (Business Development)

We’re looking for a motivated Operations Specialist (Business Development) to join our Bolt Rides team in Ukraine. You’ll acquire new fleets, develop relations with existing fleets, analyze performance, create initiatives and be involved in various aspects of Bolt Rides operations.Location: Kyiv, Ukraine

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About the role

The Operations Specialist (Business Development) manages, grows, and supports a portfolio of fleets while also contributing to new fleet acquisition. The role combines relationship management, performance analytics, operational execution, and acquisition, ensuring sustainable fleet growth and long-term partner success. This role is a good match for you if you’re a driven individual with sales, account management or business development experience with strong proven analytical skills. You're keen to be part of a team responsible for amplifying Bolt Ride-Hailing success and supporting our ambitious growth and expansion plans.

Main tasks and responsibilities:

Own day-to-day relationships with assigned fleets, acting as the primary point of contact for operational, performance, commercial and other topics. Maintain strong, trust-based partnerships through regular communication and proactive engagement. Handle complex fleet issues.

Analyze fleet-, city-, and market-level data to understand performance trends and root causes. Maintain fleet related reports.

Contribute to weekly and monthly reports, deep dives, and performance reviews by preparing structured insights, and data-backed conclusions to support decision-making.

Manage fleet participation in incentives, including development, negotiations, setup and tracking.

Identify, qualify, and engage potential new fleets. Support end-to-end onboarding, including fleet setup, documentation, compliance checks, activation, and smooth transition into ongoing account ownership.

Documenting and optimizing business processes to improve operational efficiency.

Leading projects and communicating with cross-functional teams (Product, Marketing, etc.) to ensure operational success and alignment on business goals.

About you:

You have at least 2 years of experience in B2B sales, account management or business development.

You have at least 2 years of experience in data analysis and transforming complex datasets into clear, data-driven insights that support decisions.

You are highly proficient with data and reporting tools (e.g.Google Sheets, dashboards, BI tools like Looker or similar).

You excel at engaging with customers, pitching ideas, negotiating terms, and closing sales across various formats, including in-person meetings, phone conversations, and written communications.

You have a solid understanding of the business landscape, including market trends and competitor analysis - you think strategically and align your analyses with business goals.

You’re fluent in English and Ukrainian and possess good communication, collaboration, negotiation and networking skills.

Your hands-on work demonstrates a high level of initiative to challenges and a strong sense of ownership.

At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools. Experience is valuable, but what we really look for is drive, intelligence, and integrity — so if you don’t tick every box, apply anyway.

About us

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We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

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