Customer Support Operations Agent

We are looking for a Greek-speaking Customer Support Operations Agent to join our fast-growing Support team working across our ride-hailing businesses in Cyprus and Greece.Location: Nicosia, Cyprus

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About the role

As a Customer Support Operations Agent you will work in a young and energetic team. You’ll have the environment and opportunities to help us improve our processes and make them even more efficient in addition to creating the best customer experience.

Main tasks and responsibilities:

Working across our passenger transport customers
Relying on Bolt’s best practices as well as your common sense
Working on issues in Greek and English
Helping improve our processes and frameworks interacting with counterparts in other Bolt markets
Being part of creating exceptional customer experience for our riders and drivers
Main tasks and responsibilities:

About you:

You are fluent in Greek and English, both written and spoken
You have a positive and hard-working attitude
You have attention to details
You are willing to work daytime, evening or night shifts
You are willing to work (some) weekends
Nice to have: at least 1 year of work experience in any customer-facing role

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

About you:

Apply now and join us to make cities for people, not cars.

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Become part of our Customer Support team

*Some perks may differ depending on your location.

Why you’ll love it here:

Our Support teams are essential in improving our offering as they communicate with customers and collect feedback. They’re responsible for answering customer questions, finding solutions, and ensuring customers have a positive Bolt experience.

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Play a direct role in shaping the future of mobility. Impact millions of customers and partners in 600+ cities across 50+ countries. Work in fast-moving autonomous teams with some of the smartest people in the world. Accelerate your professional growth with unique career opportunities.

Get a rewarding salary and stock option package that lets you focus on doing your best work. Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork. Take care of your physical and mental health with our wellness perks.

About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

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We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

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