Operations Manager - Safety & Driver Engagement
What drives our operations? Our people! We’re looking for an analytical and solutions-driven Operations Manager – Safety & Driver Engagement with strong leadership and interpersonal skills to help us improve driver safety, engagement, and overall marketplace quality in Baku.Location: Baku, Azerbaijan
About the role
Your role will have a direct and tangible impact on driver safety, engagement, and marketplace quality that you can see in real time. If you’re ready to take full ownership, drive meaningful change, and shape the experience of drivers and riders in Baku—this is your opportunity.You will lead and execute local safety and driver engagement initiatives, working closely with cross-functional and HQ stakeholders to ensure a safe, reliable, and high-quality platform experience.
Main tasks and responsibilities:
Your daily adventures will include.
Analysing data to improve driver safety, engagement, and overall marketplace health.
Designing and implementing local safety initiatives to reduce incidents and improve platform trust.
Developing and executing driver engagement programs to improve retention, satisfaction, and performance.
Monitoring key safety and engagement KPIs, identifying trends, risks, and improvement opportunities.
Ensure operational processes support excellent Rider experiences and satisfaction.
Collaborating with Support, Policy, and Product teams to ensure effective incident management and continuous safety improvements.
Building and maintaining relationships with local stakeholders, including authorities and regulatory bodies where relevant.
Optimising local operational processes and implementing scalable solutions to improve efficiency and quality.
Taking ownership of safety and driver engagement strategy in Baku, ensuring strong alignment between local and HQ teams.
About you:
You have 3–5+ years of experience in Operations, Program Management, Consulting, or a related field.
You have prior experience in an operations management or team leadership role.
You are highly analytical with a data-driven mindset and strong Excel/Google Sheets skills.
You are a strong leader and collaborator with excellent communication skills.
You have professional fluency in Azerbaijani and English (both written and spoken).
You are a problem-solver with the ability to structure complex challenges and drive execution.
You have a Bachelor’s Degree or higher in Economics, Finance, or other analytical subject.
You have a strong sense of ownership with a hands-on approach.
You are comfortable with developing analytical and decision frameworks to support your strategies and decisions.
At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools.
Experience is valuable, but what we really look for is drive, intelligence, and integrity — so if you don’t tick every box, apply anyway.
Apply now and join us to make cities for people, not cars.
Become part of our Business Operations team
*Some perks may differ depending on your location.
Why you’ll love it here:
Our teams work on local and global processes in over 50 countries. We build partnerships, launch cities, onboard new restaurants, enable 200+ million people to commute, and ensure millions of partners can earn an income on their terms.
Play a direct role in shaping the future of mobility.
Impact millions of customers and partners in 600+ cities across 50 countries.
Work in fast-moving autonomous teams with some of the smartest people in the world.
Accelerate your professional growth with unique career opportunities.
Get a rewarding salary and stock option package that lets you focus on doing your best work.
Enjoy the flexibility of working in a hybrid mode with a minimum of 12 days in the office each month to foster strong connections and teamwork..
Take care of your physical and mental health with our wellness perks.
About us
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
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