Operations Specialist

We are looking for a Specialist in the Operations team for Bolt ride-hailing. Are you after a high-impact role in a fast-growing organization where you can build from scratch and scale both yourself and the business? Then this one might be for you. Please note that this is a full-time permanent employment opportunity. The monthly gross salary for this role is GEL 2120 gross with an additional quarterly bonus. Please note, that this position is procured by a third party representing a local partner. Bolt Group companies are not involved in the recruitment processLocation: Tbilisi, Georgia

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About the role

As an Operations Specialist, you will be responsible for the daily functions that are at the core of the business locally where your work will have a direct impact on supply growth, quality, and compliance. Working closely with a high-performing team along with the Operations Specialists and Operations Manager.

Main tasks and responsibilities:

Verifying, maintaining, organizing, and auditing driver and vehicle documentation.

Finding resolutions to driver issues and questions.

Supporting the local operations teams in local initiatives that contribute to supply growth, quality, and compliance.

Supporting our CS team with fleet and driver concerns and suggestions.

Assist with further operational duties as requested.

Hybrid work in rotating shifts: Morning shift (9:00 AM – 6:00 PM) and Afternoon shift (12:00 PM – 9:00 PM) require working from the office, unless the shift falls on a weekend or an official public holiday. Late Afternoon shift (3:00 PM – 12:00 AM) is worked remotely from home.

About you:

You have 1+ year of experience in Operations, or other relevant roles, ideally with experience in analytic tasks.

Excellent communication skills and a collaborative mindset.

Ability to manage multiple tasks in a fast-paced, high-volume environment. You are customer-oriented and will strive to strengthen your driver value proposition to ensure supply growth.

You are customer-oriented and will strive to strengthen your driver value proposition to ensure supply growth.

You thrive in a fast-paced environment, being detail-oriented and well organised.

You have excellent spoken and written Georgian & English(B2).

You are passionate about new technologies and ride hailing

At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools. Experience is valuable, but what we really look for is drive, intelligence, and integrity — so if you don’t tick every box, apply anyway.

Apply now and join us to make cities for people, not cars.

Become part of our Business Operations team

*Some perks may differ depending on your location.

Why you’ll love it here:

Our teams work on local and global processes in over 50 countries. We build partnerships, launch cities, onboard new restaurants, enable 200+ million people to commute, and ensure millions of partners can earn an income on their terms.

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Play a direct role in shaping the future of mobility. Work in fast-moving autonomous teams with some of the smartest people in the world. Accelerate your professional growth with unique career opportunities. Take advantage of Bolt credits to ride our scooter and use our ride-hailing services for free.

Enjoy various team events to get to know your colleagues.

About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

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We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

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