Senior Global Operations Manager
We are looking for a Senior Manager to take full strategic ownership of the Mid Market (or Enterprise) segment across Bolt Food markets. This is a global commercial leadership role within the Merchant organisation.Location: Tallinn, Estonia
About the role
As a Senior Global Operations Manager, you will be responsible for defining segment strategy, setting the performance ambition, establishing commercial guardrails, and driving structural improvements that scale across regions. The role defines what good looks like for our more valuable merchants and ensures regional Account Management teams execute against a coherent, data-driven, and commercially sound framework. This is a high-impact position, being responsible for approx EUR 400M in annual GMV. The decisions made in this role shape revenue growth, commission levels, churn trajectory, investment allocation, and long-term profitability of the segment across Europe and Africa.
Main tasks and responsibilities:
Own the end to end commercial strategy and performance of the Mid Market (or Enterprise) segment; you are setting the ambition, defining guardrails, and driving structural YoY revenue and margin improvement.
Define the global performance framework for the segment, including key KPIs, portfolio quality and investment thresholds, and ensure consistent execution across regions.
Translate strategy into scalable commercial playbooks covering acquisition, retention, renegotiation, upsell, and portfolio management, embedding these into systems and workflows.
Act as the central strategic counterpart to Commercial Teams, Product, Ads and Finance, aligning priorities, resolving trade offs, and ensuring initiatives drive measurable impact.
Identify and unlock structural growth and efficiency opportunities, improving pricing architecture, investment discipline, merchant experience, and overall contribution margin.
Lead structured performance governance for the segment, including quarterly business reviews, market level performance deep dives, and clear action plans for underperformance.
About you:
You are experienced in Account Management, Sales Ops, or Customer Success, ideally within a fast-paced global or regional environment.
You have a track record of defining commercial strategies and setting ambitious targets; you use insights to steer business-critical decisions, optimize performance metrics, and drive growth.
You possess a deep understanding of revenue operations, including the commercial metrics and the technical tooling required to scale operational efficiency to the next level.
You are a master communicator with a natural ability to bridge the gap between global strategy and local execution, aligning diverse stakeholders towards a joint vision.
You are highly organized and capable of managing multiple high-stakes priorities in a fast-moving, evolving business landscape.You have a proven ability to manage multiple high-stakes priorities without losing sight of the details.
You have a strong sense of ownership with a hands-on approach to solving business problems and a willingness to be based in and or relocate to Tallinn, Estonia.
At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools.
Experience is valuable, but what we really look for is drive, intelligence, and integrity — so if you don’t tick every box, apply anyway.
Apply now and join us to make cities for people, not cars.
Become part of our Business Operations team
*Some perks may differ depending on your location.
Why you’ll love it here:
Our teams work on local and global processes in over 50 countries. We build partnerships, launch cities, onboard new restaurants, enable 200+ million people to commute, and ensure millions of partners can earn an income on their terms.
Accelerate your professional growth with unique career opportunities.
Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
Take care of your physical and mental health with our wellness perks.
Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
Connect with colleagues at annual company events and smaller team gatherings.
Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.
About us
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
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