B2B Account Manager

We’re looking for a growth-driven Account Manager to join our Bolt for Business team in Tanzania. This role is heavily focused on driving usage, upsell, and expansion within existing accounts. You’ll be on the front line with customers, making a high volume of activities, spotting opportunities, and scaling them across accounts and verticals. As the face of Bolt for Business, you will work closely with key businesses, deeply understand their operations, and actively drive adoption and growth of Bolt’s products.Location: Dar es Salaam, Tanzania

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About the role

As a B2B Account Manager, you'll own the commercial growth, retention and expansion of an assigned portfolio of well known business customers. You are not just maintaining relationships - you are actively growing them. You'll work closely with clients to increase active usage and transaction volumes, upsell additional Bolt for Business products and verticals, and identify scalable opportunities to replicate success across accounts. This is a high-energy, proactive role suited for someone who is hungry, comfortable with frequent communication, and motivated by measurable growth outcomes.

Main tasks and responsibilities:

Own the commercial performance of an assigned B2B portfolio with clear accountability for GMV, orders, and revenue growth targets.
Drive account growth through regular client meetings, QBRs, and structured account plans, identifying upsell, cross-sell, and expansion opportunities across Bolt products and client entities.
Lead the onboarding of strategic, high-value clients to ensure strong early adoption and usage ramp.
Monitor portfolio health proactively, flag at-risk accounts early, and execute retention interventions.
Maintain disciplined pipeline and forecast management in Salesforce, ensuring data quality and accuracy.
Collaborate with Customer Support on operational matters, stepping in only when commercial escalation is needed, and feed market intelligence back to inform regional strategy.
Main tasks and responsibilities:

About you:

You have 3 to 5 years of experience in Account Management, B2B Sales, Customer Success, or a similar commercial role with a proven track record of growing existing accounts.
You are comfortable owning commercial targets and operating with autonomy toward measurable outcomes.
You are a structured thinker who builds and executes account plans rather than reacting to incoming requests.
You are a strong relationship builder who earns trust quickly with business stakeholders at multiple levels.
You have experience with CRM tools (Salesforce preferred) for pipeline and account management.
You are fluent in Swahili and English; proactive, growth-hungry, and comfortable in a fast-paced, high-accountability environment.
At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools. Experience is valuable, but what we really look for is drive, intelligence, and integrity — so if you don’t tick every box, apply anyway.
About you:

Apply now and join us to make cities for people, not cars.

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Our teams work on local and global processes in over 50 countries. We build partnerships, launch cities, onboard new restaurants, enable 200+ million people to commute, and ensure millions of partners can earn an income on their terms.
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Play a direct role in shaping the future of mobility. Impact millions of customers and partners in 600+ cities across 50 countries. Work in fast-moving autonomous teams with some of the smartest people in the world. Accelerate your professional growth with unique career opportunities.
Get a rewarding salary and stock option package that lets you focus on doing your best work. Enjoy the flexibility of working in a hybrid mode with a minimum of 4 days in the office each week to foster strong connections and teamwork. Take care of your physical and mental health with our wellness perks.

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With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
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We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

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