I picked up a wrong rider

Before starting a ride, confirm the rider’s name and the destination location to make sure you have picked up the correct rider.

If you picked up the wrong rider, follow the steps below:

  • Notify the rider about the situation
  • Finish the order in the app
  • Don’t confirm the final price. Instead, report an issue with the price and choose the relevant reason.

Our local team will review the order details as soon as possible.

Request in seconds, ride in minutes.

Or you can request a ride online.

Request in seconds, ride in minutes.