If a passenger has made a mess in a taxi which would stop you from continuing to work, a soiling fee of up to €140 may be applied.
You should first try to resolve this with the passenger directly at the end of the trip. If you cannot resolve the additional fee then inform them that you will send a request to Bolt to adjust the final fare.
Once you have informed the rider, submit a price review in the app before ending the trip by selecting Problem with Price. Leave a comment stating the final trip price and the amount of the cleaning fee separately, and our Support team will contact you for more details. Please note that you will be required to provide a minimum of 3 photos of the mess in your vehicle.
For any further disputes, please contact the NTA.