Unrecognised activity

Unknown charge

In case you find that any trips are missing from your statement or invoice, please find more information under the relevant section in the article Monthly statements and invoices.

If you notice an unknown charge on your bank statement, check first:

  • If it's the service fee. This fee is charged separately and not shown in the monthly ride statement.
  • That the payments are coming from the Company Dashboard.
  • That the sum of all charges from credit card(s) is equal to the business profile balance from each month.

If you don’t have a Bolt account, please contact your bank directly. You can also contact us using the options in the list of cities and local contacts.

If you think there was a billing error, please contact our Support team.


Wrong email received

If you suspect you have received a wrong email, please contact our Support team and provide the following details:

  • The email address you received an email at
  • Your name and phone number
  • The details of the letter you received (preferably a screenshot or forwarded message)

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