I have issues with a delivery order in Ukraine

If the recipient doesn’t show up:

  • Try to contact the recipient via a phone number provided by the sender, i.e. user who requested the ride
  • If you can’t reach them and the recipient doesn’t show up within 5 minutes (or the time you agreed upon with the sender), you can leave the drop-off location
  • If the parcel can’t be delivered to the recipient, bring it to one of the approved offices within 24 hours or the next business day if the ride was on a weekend
  • Inform the sender about the office address
  • Before leaving the drop-off location, inform our Support team about the situation and the parcel’s future location.
  • You can also return the parcel to the passenger using one of the independent delivery services within a reasonable period, but not more than 3 days from the date of non-delivery. Payment for the delivery service will be made at the recipient's (ride requester's) expense.

Bolt consultation centres

Cherkasy

  • Maksym Zaliznyaka St, 146, +38 (050) 425-93-33
  • Mon-Fri: from 09:00 to 18:00

Chernihiv

  • Promyslova St, 15, +38 (050) 425-93-33
  • Mon-Fri: from 09:00 to 18:00

Chernivtsi

  • Kovelska St, 9. Phone: +38 (050) 425-93-33, Viber/Telegram: +38 (068) 768-64-88;
  • Mon-Fri: 09:00-18:00.

Dnipro

  • Orlovska St, 21, +38 (050) 425-93-33, Viber/Telegram: +38 (068) 768-64-88
  • Mon-Fri: from 09:00 to 18:00

Ivano-Frankivsk

  • Vovchynetska St, 225. Phone: +38 (050) 425-93-33, Viber/Telegram: +38 (068) 768-64-88;
  • Mon-Fri: 09:00-18:00.

Khmelnytskyi

  • Rankova St, 4/1 (2nd floor), +38 (050) 425-93-33
  • Mon-Fri: from 09:00 to 18:00

Kremenchug

  • Yarmarkova St, 36, +38 (050) 425-93-33
  • Mon-Fri: from 09:00 to 18:00

Kryvyi Rih

  • Volodymyra Velyky St, 14A, +38 (050) 425-93-33
  • Mon-Fri: from 09:00 to 18:00

Kyiv

  • Krasylivska St, 11. Phone: +38 (050) 425-93-33, Viber/Telegram: +38 (068) 768-64-88; Mon-Fri: 09:00-18:00;
  • Reheneratorna St, 4, office 1-297. Phone: +38 (050) 458-22-52, Viber +38 (050) 458-22-52; Mon-Thu 09:00-18:00, Fri 09:00-17:00;
  • Berezniakivska St, 8, office 205. Phone: +38 (063) 030-56-65, +38(063) 461-22-92, +38 (063) 890-08-20; Mon-Fri: 11:00-17:00;
  • Spaska St, 35 (1st floor, the entrance from the yard). Viber: +38 (093) 170-85-83; Mon-Fri: 10:00-18:00;
  • Bastionna St, 2/1. Phone: +38 (063) 396-45-46, +38 (063) 597-57-83, +38 (044) 300-20-66; Mon-Fri: 10:00-19:00.

Lutsk

  • Rivnenska St, 76A. Phone: +38 (050) 425-93-33, Viber/Telegram: +38 (068) 768-64-88;
  • Mon-Fri: 09:00-18:00.

Lviv

  • Heroiiv Maidanu St, 10. Phone: +38 (050) 458-22-52, Viber: +38 (066) 800 10 60; Mon-Fri: 10:00-18:00;
  • Lytvynenka St, 3, office 105. Phone: +38 (050) 425-93-33, Viber/Telegram: +38 (068) 768-64-88; Mon-Fri: 09:00-18:00.

Odesa

  • Balkivska St, 50/54, +38 (050) 425-93-33
  • Marshala Govorov St, 7 (office 4-2), +38 (050) 458-22-52
  • Mon-Fri: from 09:00 to 18:00

Poltava

  • Chumatskyi Shliakh St, 107. Phone: +38 (050) 425-93-33, Viber/Telegram: +38 (068) 768-64-88;
  • Mon-Fri: 09:00-18:00.

Rivne

  • Ievhena Konovaltsia St, 7A. Phone: +38 (050) 425-93-33, Viber/Telegram: +38 (068) 768-64-88;
  • Mon-Fri: 09:00-18:00.

Sumy

  • Mykhaila Lushpi Ave, 5 (building 27), +38 (050) 425-93-33
  • Mon-Fri: from 09:00 to 18:00

Ternopil

  • Lozovetska St, 13. Phone: +38 (050) 425-93-33, Viber/Telegram: +38 (068) 768-64-88;
  • Mon-Fri: 09:00-18:00.

Uzhhorod

  • Oleksandra Blystiva St, 141,+38 (050) 425-93-33
  • Mon-Fri: from 09:00 to 18:00

Vinnytsia

  • Hliba Uspenskoho St, 91. Phone: +38 (050) 425-93-33, Viber/Telegram: +38 (068) 768-64-88;
  • Mon-Fri: 09:00-18:00.

Zaporizhzhia

  • Oleksandra Matrocova St, 11 (2nd floor), +38 (050) 425-93-33, Viber/Telegram: +38 (068) 768-64-88
  • Mon-Fri: from 09:00 to 18:00

Zhytomyr

  • Peremohy St (JK Premier Hall), 53, +38 (050) 425-93-33, Viber/Telegram: +38 (068) 768-64-88
  • Mon-Fri: from 09:00 to 18:00

Kamianets-Podilskyi

  • Pryvokzalna St, 14. Phone: +38 (050) 425-93-33, Viber/Telegram: +38 (068) 768-64-88;
  • Mon-Fri: 09:00-18:00.

Kharkiv

  • Vasylia Stusa St, 4A. Phone: +38 (050) 425-93-33, Viber/Telegram: +38 (068) 768-64-88;
  • Mon-Fri: 09:00-18:00.

Mukachevo

  • Pidlovachna St, 17. Phone: +38 (050) 425-93-33, Viber/Telegram: +38 (068) 768-64-88;
  • Mon-Fri: 09:00-18:00.

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