Impound Reimbursements
If your vehicle is impounded by traffic officials during an official Bolt trip due to not having a public operator license, Bolt offers reimbursement for penalties paid to release your vehicle. The Cities of Cape Town and Johannesburg are currently accepting applications for public operator licenses. We encourage all drivers to apply to avoid impoundment.
A streamlined process as easy as 1-2-3
Bolt will administer the claims process at our local driver engagement center.
What is the Bolt Trip log?
This will be a screenshot from your Bolt Driver app of the trip during which the impound incident occurred. This should clearly show the date and time of the trip together with the pick-up location and destination.
What is the notice to appear in court/fine?
These are the official government document received showing your offense and the consequences of the offense. More specifically, these documents received indicating that the car has been impounded for failure to produce a public operator license.
Notice
What is the Impound receipt(s)/proof of payment?
These are the official receipt(s) received reflecting the amount(s) paid to release your vehicle from impound:
Receipt(s)
How long does it take to have a reimbursement claim processed?
Provided that you have supplied all the valid required information and documentation at our driver engagement centre, it will take up to 10 working days for the reimbursement payment to be processed. Missing information and documentation will result in your claim not being processed.
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