Impound Fee Refunds

Step-by-step guide for Bolt drivers to claim impound reimbursements in Cape Town and Johannesburg, including eligibility, required documents, and payout process.

Cape Town & Johannesburg Only

Impound Reimbursements

If your vehicle is impounded by traffic officials during an official Bolt trip due to not having a public operator license, Bolt offers reimbursement for penalties paid to release your vehicle. The Cities of Cape Town and Johannesburg are currently accepting applications for public operator licenses. We encourage all drivers to apply to avoid impoundment.

Reimbursements apply only to Cape Town and Johannesburg drivers.
You must be on a Bolt trip at the time of impoundment.
No hidden costs for processing claims.

A streamlined process as easy as 1-2-3

Bolt will administer the claims process at our local driver engagement center.

Driver Engagement Center

1.Bolt trip log

2.Notice to appear in court/Fine.

3.Stamped Impound Release & Fine receipt(s)/proof of payment.

10 working days if all required information has been supplied

Once valid claims have been submitted, your account will be credited with the reimbursement value ready for cashout

Yes, you can only submit a claim if the impound incident occurred while on a Bolt trip.

The Bolt rewards status of a driver will determine the reimbursement they are eligible for.

Refer to your driver app to find out more.

No, there are no additional costs that will befall the driver to process a claim

Drivers operating privately must visit our local driver engagement center with the relevant documentation to submit a claim.

Fleet owners will need to advise the driver conducting the trip at the time of the impounding to visit the local driver engagement centre with the relevant documentation.

More information about Impounds

What is the Bolt Trip log?

This will be a screenshot from your Bolt Driver app of the trip during which the impound incident occurred. This should clearly show the date and time of the trip together with the pick-up location and destination.

What is the notice to appear in court/fine?

These are the official government document received showing your offense and the consequences of the offense. More specifically, these documents received indicating that the car has been impounded for failure to produce a public operator license.

Notice

What is the Impound receipt(s)/proof of payment?

These are the official receipt(s) received reflecting the amount(s) paid to release your vehicle from impound:

Receipt(s)

How long does it take to have a reimbursement claim processed?

Provided that you have supplied all the valid required information and documentation at our driver engagement centre, it will take up to 10 working days for the reimbursement payment to be processed. Missing information and documentation will result in your claim not being processed.

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