Driver Safety

Whether you're picking up riders or transporting goods, rest assured and navigate with confidence — when it comes to safety, we've got you covered.

Emergency Assist Quickly and discreetly alert an emergency response team with our in-app Emergency Assist button. This will also notify our Safety team, who will make an immediate welfare call to you.​​ Audio Recording Activate On Trip Recording anytime during your trip. The encrypted recording is stored on your app and you can send the file to Customer support. The file will be automatically deleted after 24 hours for privacy reasons.​​ Rider Ratings Rider Ratings on the trip acceptance Screen in the Driver app allow drivers to make a choice on whether to accept the trip or not. Riders with low ratings are problematic, once you choose to accept, be humble, respectful and avoid any confrontations. Unpaid trip refund Should a Rider not pay for a trip, the Driver can receive compensation from Bolt. T's and C's Apply Driver/Rider Unmatching Rider unmatching will happen automatically when a low rating is given by the Driver. Once unmatched, the Driver will not get the same Rider ever again. Rider Verification All Riders on the platform can verify themselves by uploading a selfie photo and ID picture. Riders with low and suspicious activity are requested and required to complete a Selfie verification process before they can take another trip. This eliminates fraudulent and dangerous riders. 24/7 Support Our Support team is always online. Contact them through the Bolt app. ​ Unsafe area Alert Trip requests from a known unsafe area will show the Unsafe Area Alert banner. These trips will be optional and rejecting will not affect the Driver's performance metrics. Conduct Awareness To avoid altercations, avoid discussions around Politics, Sexulal talk or overly complimenting Riders. Be respectful, accommodating and helpful. Trip Anomaly Any suspicious trip progress deviating from the original planned route and time during a trip will be flagged, a safety wellness check notification will be sent to both the Driver and Rider multiple times. React to it and select the appropriate option. If you are in any danger, select the emergency assist options. Rate your Rider Ratings allow us to review Rider behavior and block those who violate our Terms of Service. ​ Share trip details Share a link of your active trip to inform friends or family of the trip status and they can track your live location.​ Bad rider management Riders with Low ratings, high trip no shows and high trip cancellations are blocked from the platform.

Important FAQs about Safety

How does the Trip anomaly work?

When anomalies are detected by the system during a trip, the system sends both the Driver and Rider notifications asking if they need assistance.

Does Bolt have a phone number I can call?

What does the Unsafe area alert look like and what are my options when I see it?

How to make a claim for an incident during a trip?

What do I do if a Rider does not pay for their trip?

How do I record a trip and how do I share the file with support?