Operations Manager

We’re looking for an experienced and driven Operations Manager to join our new premium ride-hailing vertical. This role is at the core of building a best-in-class experience for our high-end riders and partners, with a strong emphasis on quality operations, partner experience, and marketplace performance.

Location: Lisbon, Portugal | Lisbon, Portugal; LondonView all roles
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About the role

You’ll take ownership of operational excellence across multiple cities and lead initiatives that drive service quality, partner satisfaction, and sustainable growth. If you thrive in an entrepreneurial environment, have a sharp eye for detail, and are eager to leave a tangible impact in a high-growth business, we’d love to hear from you.

This role demands a strong entrepreneurial mindset, attention to detail, and the ability to work cross-functionally across Product, Support, Legal, and Marketing to deliver operational excellence. As the vertical grows, you may also mentor or oversee junior team members, contributing to a high-performing ops function.


What you can expect
Main tasks and responsibilities:
Drive initiatives to deliver a consistently high-quality experience for customers and partners by setting and upholding operational standards across all key touchpoints.
Develop scalable frameworks and processes to manage and improve fleet and driver quality, while monitoring key performance metrics such as acquisition, onboarding, conversion, and engagement.
Identify local bottlenecks and opportunities, designing and implementing effective solutions in collaboration with central and local teams.
Build and manage strong relationships with fleet partners to ensure alignment on business goals, performance targets, and long-term success.
Collaborate cross-functionally with Product, Support, Legal, and Marketing to localize and implement strategic projects that support growth and sustainability.
Foster a culture of operational excellence by supporting internal teams and partners, taking on varied operational challenges with a startup mindset, and mentoring junior team members as needed.
What we expect
About you:
You have 5+ years of relevant experience in operations, consulting, mobility, or similar fast-paced environments.
You’re highly analytical, with a data-driven approach to problem-solving and decision-making.
You’re detail-oriented and have a strong sense of ownership – you don’t wait to be told what to do.
You’re a clear and confident communicator, fluent in English (additional European languages are a plus).
You’re comfortable managing multiple stakeholders and adapting priorities in a dynamic environment.
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Apply now and join us to make cities for people, not cars.

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Become part of our Business Operations team

Our teams work on local and global processes in over 50 countries. We build partnerships, launch cities, onboard new restaurants, enable 200+ million people to commute, and ensure millions of partners can earn an income on their terms.
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Why you’ll love it here:
Join one of Bolt’s most exciting new verticals with real ownership and autonomy.
Make an immediate impact by shaping premium mobility in your market.
Collaborate with driven, forward-thinking colleagues across the globe.
Enjoy hybrid working and wellness perks to support your work-life balance.
Receive a competitive salary and stock option package tied to your impact.
Grow your career in one of the fastest-scaling tech companies in the region.
*Some perks may differ depending on your location.

About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
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We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

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