Sales Operations Manager - Account Management
We’re looking for a structured and impact-oriented Program Manager to own and drive our Account Management program strategy across all markets (Global). In this role, you’ll take ownership of designing the full performance and enablement ecosystem for our existing business team, from building commission programs to how we set KPIs and measure activities, to how we identify gaps, and how we enable teams to drive net retention and account growth.
Location: Lisbon, PortugalView all roles
About the role
As Sales Operations Manager - Account Management, you’ll work closely with the Manager of Commercial Programs, as well as stakeholders across Sales, Account Management, marketing, product, and data teams to ensure the program is strategically aligned, analytically sound, and operationally scalable. This is a critical role for delivering on our retention and expansion goals.
What you can expect
Main tasks and responsibilities:
Program Ownership: Design, structure, and iterate the end-to-end Account Management program, this includes incentive/commission models, KPI structures, measurement frameworks, and enablement initiatives.
Process Design & Documentation: Build and maintain scalable, documented processes for core AM workflows (i.e. account planning, QBRs, renewal motion). Ensure process changes are implemented and adopted in-market.
Performance Measurement: Define how we track success at the individual and team level. Build and maintain performance dashboards, regular reporting, and hygiene tools to highlight execution gaps and improvement opportunities.
Incentive Structure Design: Translate strategic goals (i.e. expansion revenue, churn reduction) into commission models and non-monetary incentive plans that motivate performance and are aligned with business objectives.
Stakeholder Collaboration: Partner with Regional Directors, Country Managers, and other Revenue Operations teammates to ensure program relevance, feasibility, and adoption. Collect feedback, manage alignment, and iterate as needed.
Enablement & Tooling: Create tools and templates (i.e. AM scorecards, calculator tools, performance reports) that help teams track and improve their performance, and drive best-in-class account management behavior.
What we expect
About you:
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
3+ years in Revenue Operations, Account Management, Strategy, or Program Management roles.
Demonstrated experience owning or contributing to performance programs (i.e. KPI frameworks, commission models, enablement assets).
Experience collaborating with commercial stakeholders, from country managers to regional leadership.
Strong analytical skills—comfortable using data to guide decisions and explain performance trends and familiarity with building or using reporting tools (i.e. Salesforce, Looker, Excel/Sheets).
A strong sense of ownership and being comfortable working independently while aligning with others.
You thrive in cross-functional environments and communicate with clarity and intention.
Apply now and join us to make cities for people, not cars.
Become part of our Business Operations team
Why you’ll love it here:
Play a direct role in shaping the future of mobility.
Impact millions of customers and partners in 600+ cities across 50 countries.
Work in fast-moving autonomous teams with some of the smartest people in the world.
Accelerate your professional growth with unique career opportunities.
Get a rewarding salary and stock option package that lets you focus on doing your best work.
Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.
Take care of your physical and mental health with our wellness perks.
*Some perks may differ depending on your location.About us
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
