Director of Operations, Delivery
We’re looking for a skilled Director of Operations to run our global courier operations and make sure our Eaters receive a world-class service while delivering our orders in the most efficient way possible.
Location: Tallinn, Estonia | London, United KingdomView all roles
About the role
As the Director of Operations, Delivery, you will be responsible for global courier operations making sure our Eaters receive a world-class service while delivering our orders in the most efficient way possible.You will be responsible for setting the strategy for courier acquisition, engagement and performance across all countries focused on improving service and efficiency. You will be focused on building operational excellence playbooks and making sure we are achieving global KPIs. On top of this you will also be responsible for all asset management and logistics making sure our merchants get tablets and couriers get their equipment.
You will be a member of the Global Delivery Management Team managing a team of around 20 people divided into; Courier Acquisition & Engagement, Courier Performance, Analytics and Excellence. Generating impact across 16 countries.
What you can expect
Main tasks and responsibilities:
You will be the functional expert for all things couriers. You will make sure we are achieving operational KPIs and working out where we can invest to improve performance.
You will be working closely with country teams to help them achieve the key operational metrics and direct them on the key things to focus on.
You’ll be responsible for setting the strategy for how we improve our service while also improving the operational efficiency of our operations.
You will be designing, building and iterating on operational playbooks to improve our performance at different stages of a city’s lifecycle.
You will work closely with the Product team to design our courier product strategy, roll out key new products and make sure we are improving the overall courier proposition while remaining compliant.
You will manage all of our assets and logistics distribution so our couriers can have the correct kit and merchants have tablets, while looking to improve the efficiency of our logistics network.
What we expect
About you:
You have 10+ years of experience in Operations leading large teams with experience in operating in matrix structures driving results across multiple geographies.
You enjoy switching from small to high scale and vice versa. You know strategic thinking without operational detail is not a winning formula.
You enjoy solving complex problems through an analytical mindset where you use data to inform your decisions.
You focus on building clear simple processes built on first principles and you continuously look to optimize to drive out 1% improvements.
You are a leader who uses your people skills to drive change and develop your team.
You know how to navigate ambiguity and to influence stakeholders based on evidence, commitment and subject matter expertise.
Apply now and join us to make cities for people, not cars.
Become part of our Business Operations team
Why you’ll love it here:
Play a direct role in shaping the future of mobility.
Impact millions of customers and partners in 500+ cities across 45 countries.
Work in fast-moving autonomous teams with some of the smartest people in the world.
Accelerate your professional growth with unique career opportunities.
Get a rewarding salary and stock option package that lets you focus on doing your best work.
Enjoy the flexibility of working in a hybrid mode.
Take care of your physical and mental health with our wellness perks.
*Some perks may differ depending on your location.About us
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
