Customer Support Manager
We’re looking for a Customer Support Manager who brings a mix of drive, sharp thinking, and hands-on experience in customer support operations. You’re someone who’s always looking to improve, drive meaningful change, and create exceptional support experiences. You enjoy solving problems with a data-driven mindset and making decisions based on insight, not instinct. If you thrive in a fast-paced environment and love working with a big, collaborative team, this role is definitely for you.
Please note that this position is procured by a third party representing a local partner. Bolt Group companies are not involved in the recruitment process.
Please note that this position is procured by a third party representing a local partner. Bolt Group companies are not involved in the recruitment process.
Location: Tbilisi, GeorgiaView all roles
About the role
As a Customer Support Manager, you will be responsible for leading day-to-day support operations, optimizing workflows, and driving performance across our team of support specialists. You'll ensure the delivery of excellent service to customers, partner couriers, and partner restaurants - while fostering a high-performing, collaborative, and healthy team culture.
You’ll work closely with internal teams to identify operational pain points, scale support processes, and implement data-driven improvements. Mostly, you’ll focus on developing the team’s capabilities, improving KPI results, and helping us deliver faster, smarter, and more human support experiences.
- Monthly gross salary: 3,455 GEL + biannual performance-based bonuses
- Probation period: 6 months
- Hybrid work opportunity: Option to work remotely 1 day per week
What you can expect
Main tasks and responsibilities:
Guide and support the Customer Support team to consistently deliver excellent service across all user groups
Monitor performance metrics and request patterns to improve workflows, shift schedules, and team capacity
Implement new tools, procedures, and internal documentation based on operational needs and team feedback
Collaborate with the Team Lead and cross-functional teams to align support operations with broader business objectives
Foster a collaborative and growth-oriented team environment while using customer feedback to improve support quality and team focus
Drive and oversee strategic support initiatives, using data insights to improve processes, automation, and long-term efficiency
What we expect
About you:Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying! To increase your chances of being called for an interview, we recommend using Harvard MCS Resume Template (Bullet Points). This format helps highlight the key skills and experiences we’re looking for!
You have at least 1 year of experience in a managerial role within customer support or operations, in a fast-paced team
You are fluent in Georgian and English, with full professional proficiency
You’re comfortable using data and performance metrics to make decisions and identify improvement areas
You’re proactive and hands-on - you don’t just spot problems, you solve them
You know how to build a positive, feedback-driven team culture that encourages growth and accountability
You enjoy working cross-functionally and thrive when collaborating with Operations, Marketing, Account Management, and other internal teams
Apply now and join us to make cities for people, not cars.
Become part of our Business Operations team
Why you’ll love it here:
Play a direct role in shaping the future of food delivery.
Work in fast-moving autonomous teams with some of the smartest people in the world.
Accelerate your professional growth with unique career opportunities.
Enjoy free Bolt Food delivery, health insurance, and wellness perks.
Take part in team events and a dynamic, supportive work culture.
Stay refreshed with free fruits and drinks in the office.
*Some perks may differ depending on your location.About us
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
