Sales Operations | AI & Automation Manager

We're looking for an experienced AI & Automation Manager to join our Bolt Business team. You'll play a central role in shaping and executing our AI and automation strategy, driving transformative initiatives to enhance operational efficiency, embed AI solutions, and drive growth across global markets. This is a high-impact opportunity for someone passionate about AI and operational excellence in a fast-paced, growth-oriented environment.

Location: Tallinn, Estonia | Lisbon, Portugal | London, United KingdomView all roles
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About the role

As the AI & Automation Manager at Bolt Business, you will play a central role in shaping and executing our AI and automation strategy across the organisation. Reporting directly to the Global Operations Director, you will be responsible for spearheading transformative initiatives that enhance operational efficiency, drive growth, and embed AI solutions into the way we work.

In this role, you’ll lead cross-functional AI training programs, build smart automation flows, and leverage data insights to optimise our sales and operational processes. You'll collaborate closely with product, sales, operations, and analytics teams to identify areas for impact, and deliver scalable, tech-driven solutions across global markets.

This is a high-impact opportunity for someone passionate about AI and operational excellence, with a proven track record of driving change through technology. If you thrive in fast-paced, growth-oriented environments and love seeing tangible results from your work, this is the role for you.

What you can expect
Main tasks and responsibilities:
Leading the strategic adoption of AI across Bolt Business, identifying opportunities and delivering high-impact solutions to enhance productivity and performance.
Designing and implementing automated sales flows to capture, qualify, and route leads more effectively.
Launching and scaling AI training programs for cross-functional teams, ensuring effective day-to-day usage and integration of AI tools.
Partnering with stakeholders across sales, marketing, and operations to identify friction points and deliver automation-led solutions that optimize pipeline performance and key conversion points.
Collaborating closely with Product and Engineering teams to surface requirements and advocate for essential tooling enhancements.
Staying up to date on emerging AI technologies and trends, integrating the most relevant innovations into our tech stack.
What we expect
About you:
You have proven experience leading AI and automation initiatives within high-growth or global organizations, consistently driving measurable efficiency gains.
You bring a deep understanding of how to apply AI and process automation to drive measurable efficiency gains and solve business challenges, particularly in building lead management flows and aligning with go-to-market teams.
You're an excellent communicator, adept at driving alignment and delivering impactful training across global, cross-functional teams.
You're highly data-driven, with the ability to identify trends, define clear metrics for success, and build performance dashboards.
You thrive in fast-paced environments, demonstrating a proactive mindset and taking full ownership of strategic initiatives.
Experience with AI platforms (e.g., OpenAI, Claude, Zapier) and CRM tools (e.g., HubSpot, Salesforce) is considered a plus.
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Apply now and join us to make cities for people, not cars.

We can only offer relocation and visa support to Tallinn
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Become part of our Business Operations team

Our teams work on local and global processes in over 50 countries. We build partnerships, launch cities, onboard new restaurants, enable 200+ million people to commute, and ensure millions of partners can earn an income on their terms.
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Why you’ll love it here:
Play a direct role in shaping the future of mobility.
Impact millions of customers and partners in 600+ cities across 50+ countries.
Work in fast-moving autonomous teams with some of the smartest people in the world.
Accelerate your professional growth with unique career opportunities.
Get a rewarding salary and stock option package that lets you focus on doing your best work.
Enjoy the flexibility of working in a hybrid mode with 3 days in the office each week to foster strong connections and teamwork.
Take care of your physical and mental health with our wellness perks.
*Some perks may differ depending on your location.

About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
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We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

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