Operations Manager, Expansion

We are looking for an Operations Manager to join the Bolt Business Central Operations team in launching a new premium vertical with global remit.

Location: London, United KingdomView all roles
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About the role

The Operations Manager is responsible for managing the full lifecycle of global fleet and driver partnerships in a new, rapidly expanding business vertical that operates like a startup within Bolt. This includes market expansion, negotiation of commercial terms, onboarding, account management, and program oversight. You will be a key contributor in driving operational excellence, enhancing fleet and rider experiences, and working collaboratively across multiple teams to scale the business.

We are looking for a smart, analytical entrepreneur who loves to solve problems and makes things happen through relentless execution.

What you can expect
Main tasks and responsibilities:
Team Leadership & Development: Mentor and empower team members, provide feedback, set goals, and drive operational efficiency.
Fleet & Driver Partnerships: Acquire and maintain relationships with fleets and drivers, handling commercial, operational, and strategic matters.
Stakeholder Relationships: Build strong relationships with stakeholders to maximize feature adoption and service quality.
Supply Acquisition & Retention: Plan and execute initiatives to drive long-term supply acquisition and retention, setting up and monitoring supply metrics.
Continuous Improvement: Implement feedback loops and quality checks to optimize fleet and rider experiences.
Program Management: Develop and execute project plans for partner acquisition and integration, ensuring progress and accountability across stakeholders.
What we expect
About you:
You have 5+ years of experience in an Operations Management role with a strong analytical component.
You demonstrate a highly data-driven, analytical mindset, and you can examine data to optimise your team's activities and identify patterns and trends within the data.
You have experience leading a team and a passion for developing people.
You have a proven track record in managing new product launches or market entry processes.
You have excellent negotiation and communication skills in English and French.
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Apply now and join us to make cities for people, not cars.

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Become part of our Business Operations team

Our teams work on local and global processes in over 50 countries. We build partnerships, launch cities, onboard new restaurants, enable 200+ million people to commute, and ensure millions of partners can earn an income on their terms.
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Why you’ll love it here:
Play a direct role in shaping the future of mobility.
Impact millions of customers and partners in 600+ cities across 50+ countries.
Work in fast-moving autonomous teams with some of the smartest people in the world.
Accelerate your professional growth with unique career opportunities.
Get a rewarding salary and stock option package that lets you focus on doing your best work.
Enjoy the flexibility of working in a hybrid mode with a minimum of 12 days in the office per month to foster strong connections and teamwork.
Take care of your physical and mental health with our wellness perks.
*Some perks may differ depending on your location.

About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
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We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

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