CS Operations Agent, Italian Speaker
We are looking for an exceptional CS Operations Agent, Italian Speaker to join our fast-growing Support team working across our ride-hailing businesses.Location: Tallinn, Estonia
About the role
As a CS Operations Agent, you will work in a young and energetic team. You'll have the environment and opportunities to help us improve our processes and make them even more efficient in addition to creating the best customer experience.
Main tasks and responsibilities:
Represent Bolt in Italy
Support Bolt’s Ride-hailing users and help them get the most out of our apps
Support our business partners in daily interactions with our users
Create loyal fans by showing them we really care
Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt’s customer support
About you:
You understand what outstanding customer support looks like and are ready to go the extra mile
You welcome challenges with an open mind and see them as opportunities
You are always ready to put customers first and be passionate about helping others
You can apply an analytical approach as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt
You have excellent spoken and written Italian and English skills, any other language is a plus
At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools.
Experience is valuable, but what we really look for is drive, intelligence, and integrity — so if you don’t tick every box, apply anyway.
Apply now and join us to make cities for people, not cars.
Become part of our Customer Support team
*Some perks may differ depending on your location.
Why you’ll love it here:
Our Support teams are essential in improving our offering as they communicate with customers and collect feedback. They’re responsible for answering customer questions, finding solutions, and ensuring customers have a positive Bolt experience.
Play a direct role in shaping the future of mobility.
Impact millions of customers and partners in 600+ cities across 50+ countries.
Work in fast-moving autonomous teams with some of the smartest people in the world.
Accelerate your professional growth with unique career opportunities.
Get a rewarding salary and stock option package that lets you focus on doing your best work.
Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.
Take care of your physical and mental health with our wellness perks.
About us
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
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