Account Manager

Bolt Food is looking for an Account Manager to be the driving force behind the success of our restaurant partners for the new Bolt Food service. You will be their dedicated point of contact, helping them maximize their business volume and revenue on the new platform.Location: Tallinn, Estonia

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About the role

As an Account Manager for Bolt Food's new service, you will be at the forefront of revolutionising how restaurants manage their yield and attract new diners. Reporting directly to the Business Development Manager, you will be the primary point of contact for all activated restaurant partners, ensuring their success from launch through sustained growth. Your core mission will be to drive business volume and revenue within the new product, cultivating strong, lasting relationships with our restaurant partners. You will be instrumental in guiding them through the new platform, ensuring a seamless experience that maximizes their visibility and customer acquisition. This dynamic role demands exceptional communication and strategic negotiation skills to navigate diverse merchant needs and market changes. Your ability to adapt swiftly to evolving commercial landscapes and efficiently manage multiple accounts will be crucial in empowering our merchants to thrive within this exciting new product.

Main tasks and responsibilities:

Achieve growth by contributing to the country's targets through building strong business relationships with a portfolio of business partners, restaurants in the designated area.
Manage, organize and negotiate eater-facing campaigns that will increase business volume and revenue.
Analyze key performance metrics to gain insights driving and improving customer performance
Forecast growth and evaluate the achievement of our business goals.
Lead re-negotiation of restaurant contract conditions such as commission rates and campaign plans
Work with cross functional departments to drive business growth (Campaigns, Merchant operations, Customer Service, Courier Operations)
Engage in commercial conversations with restaurant partners via phone, email, Zoom and meetings on an ongoing basis to monitor and support progress toward their business objectives.
Main tasks and responsibilities:

About you:

At least 3 years of experience in Account Management, Business Development, Consulting, or a similar commercial role
Expert analytical skills: ability to interpret, prioritize business impact, present data to generate insights and support decision-making
Commercial vein: ability to build and maintain long term professional relationships with business partners using listening, negotiation and persuasion skills
Excellent communicator: ability to effectively communicate with many stakeholders involved
Fluent in Estonian, English, and Russian at a business level
At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools. Experience is valuable, but what we really look for is drive, intelligence, and integrity — so if you don’t tick every box, apply anyway.
About you:

Apply now and join us to make cities for people, not cars.

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Our teams work on local and global processes in over 50 countries. We build partnerships, launch cities, onboard new restaurants, enable 200+ million people to commute, and ensure millions of partners can earn an income on their terms.
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Play a direct role in shaping the future of mobility. Impact millions of customers and partners in 500+ cities across 45 countries. Work in fast-moving autonomous teams with some of the smartest people in the world. Accelerate your professional growth with unique career opportunities.
Get a rewarding salary and stock option package that lets you focus on doing your best work. Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork. Take care of your physical and mental health with our wellness perks.

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With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
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Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

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