Customer Support

Our Support teams are essential in improving our offering as they're at the forefront of communicating with customers and collecting feedback. Our Customer Support team is responsible for answering customer questions, finding solutions, and ensuring customers have a positive Bolt experience.

See our open roles

Our teams

We design effective and compliant support solutions and develop engaging and impact-driven training programmes to grow talent within the Customer Support department.

The primary purpose of our team is to reduce and prevent user friction and improve the user experience. We collaborate closely with the Knowledge Management team to design processes for Customer Support agents and communicate user friction points to relevant stakeholders.

The Supplier Engagement team ensures that internal and external Support agents are well equipped to offer great support. We manage the whole lifecycle: identifying potential suppliers, onboarding them, managing our relationship, and off-boarding when it's time to part ways with a supplier.

Keeping users and drivers safe is our top priority. If a safety incident occurs on our platform, our team will provide the user with an immediate response. We work closely with various teams to deliver insights that help prevent future incidents.

Meet our people

One of Bolt’s unique aspects is the possibility to meet and work alongside people from different backgrounds. It’s awesome witnessing how such a diverse bunch can collaborate and solve complicated safety-related issues.

Rein Kapper
Senior Team Lead

I find it incredibly motivating to be part of Bolt. I work with dedicated individuals to achieve shared goals. We have a fantastic atmosphere of collaboration and support, and we continue to make a significant impact on the world.

Patrícia Dinis Costa
Customer Support Specialist

The Customer Support department at Bolt has an exceptional work environment as it unites people who are truly passionate about helping our customers get their issues resolved around the clock. No matter your background, or previous experience, at Bolt you are empowered to develop new skills and ultimately take your career to the next level.

Martin Laasma
Global Quality Lead

Three steps towards your future

We want to work with collaborative and pragmatic people who enjoy helping those around them succeed.

Step 1: Apply

Just find the role that interests you and send in your application. Our positions remain open until we find the right candidate.

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