Customer Support
Our Support teams are essential in improving our offering as they communicate with customers and collect feedback. They’re responsible for answering customer questions, finding solutions, and ensuring customers have a positive Bolt experience.
CS Operations
CS Operations is the backbone of Bolt's Customer Support, running the engine that serves our global customer base. Organised by market, our agents, team leads, and managers ensure every customer receives fast, reliable, and high-quality support. Alongside the frontline, our specialists in Workforce Management, Analytics, and Training make sure we have the right capacity, insights, and skills to deliver excellent service. Together, CS Operations keeps our support centres running smoothly while constantly improving efficiency, performance, and customer satisfaction.
See open rolesOpen roles in Customer Support
The people behind Customer Support
Read what some of our team have to say about creating simple, useful solutions that solve complex challenges and improve how millions move and live.
Ignacio Agustin Vrtal
“The collaboration with my teammates and our amazing stakeholders is incredibly positive and a huge part of what makes my job so rewarding. Everyone is so encouraging — it truly makes the work a great experience.”
Patrícia Dinis Costa
“I find it incredibly motivating to be part of Bolt. I work with dedicated individuals to achieve shared goals. We have a fantastic atmosphere of collaboration and support, and we continue to make a significant impact on the world.”
Three steps towards your future
If you're ready to do the best work of your career, follow our 3-step process.
Application
Find a role that interests you and submit your application. Our positions remain open until we find the right candidate.
Interviews and a home task
Every role's different, but typically you'll be invited to an interview with a recruiter, followed by a home task. Next, you'll have interviews with the hiring manager, and other team members before we make a final decision.
Relocation
Our dedicated relocation team will support you and your family during the relocation process, handling all necessary immigration steps and helping you settle into life in your destination country.
Relocation package
Relocation process
News and updates
How to get hired as a software engineer at Bolt (+ sample interview questions)
If you’re an ambitious software engineer who wants to solve global-scale challenges, this guide walks you through the journey — from application to offer. It also provides a sneak peek into the types of interview questions you can expect, along with tips for answering them.
