Customer Support

Our Support teams are essential in improving our offering as they communicate with customers and collect feedback. They’re responsible for answering customer questions, finding solutions, and ensuring customers have a positive Bolt experience.

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Our teams

CS Operations

CS Operations is the backbone of Bolt's Customer Support, running the engine that serves our global customer base. Organised by market, our agents, team leads, and managers ensure every customer receives fast, reliable, and high-quality support. Alongside the frontline, our specialists in Workforce Management, Analytics, and Training make sure we have the right capacity, insights, and skills to deliver excellent service. Together, CS Operations keeps our support centres running smoothly while constantly improving efficiency, performance, and customer satisfaction.

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Open roles in Customer Support

Role

Team

Location

Help keep Bolt’s live customer support operations steady when it matters most. As a Safety & Control Center Specialist, you’ll monitor sensitive queues, handle urgent safety and authority cases, and step in to help agents prevent backlogs and SLA breaches. You’ll spot risks during your shift, keep WFM and Team Leads informed, and provide clear reports and handovers. By identifying recurring issues and gaps in procedures, you’ll also help improve how critical cases are handled across user groups and geographies.

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We're looking for a Driver Engagement Center Specialist in Bangkok to support drivers in person, from onboarding to document verification and compliance.

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We're looking for a Head of CX, Delivery to improve customer, courier and merchant experiences across all markets in Bolt's Delivery business.

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We're looking for a Head of CX, Rides to transform rider and driver experiences across all markets in Bolt's largest business.

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The Workforce Planning Program Manager is responsible for building and maintaining accurate capacity plans across all support regions, verticals, and languages. This role plays a critical part in ensuring our Customer Support operation is efficient, well-staffed, and prepared to meet service levels, while balancing cost and quality. You’ll own long- and short-term forecast models, develop scheduling frameworks, and work closely with WFM Analysts, BPO partners, and CS leadership to turn data into action

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The people behind Customer Support

Read what some of our team have to say about creating simple, useful solutions that solve complex challenges and improve how millions move and live.

Global Quality Lead

Ignacio Agustin Vrtal

“The collaboration with my teammates and our amazing stakeholders is incredibly positive and a huge part of what makes my job so rewarding. Everyone is so encouraging — it truly makes the work a great experience.”

Customer Support Specialist

Patrícia Dinis Costa

“I find it incredibly motivating to be part of Bolt. I work with dedicated individuals to achieve shared goals. We have a fantastic atmosphere of collaboration and support, and we continue to make a significant impact on the world.”

Three steps towards your future

If you're ready to do the best work of your career, follow our 3-step process.

Step 1.

Application

Find a role that interests you and submit your application. Our positions remain open until we find the right candidate.

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Relocation

Our dedicated relocation team will support you and your family during the relocation process, handling all necessary immigration steps and helping you settle into life in your destination country.

What you can expect

Relocation package

Transport to the country of employment.
Temporary accommodation for 1 month.
The first month's rent and broker fee for your permanent residence.
Government fees for necessary documents (visa, residence permit, etc.)
Additional budget for the shipping of personal belongings.
We can also help if you intend to relocate with pets.

Relocation process

You'll have a personal relocation specialist to help with visas, permits, and other necessary documents.
You can choose the most suitable flights for you and your family.
We'll book the temporary accommodation of your choice for you.
Pack your bags and head to the airport!