Peace of mind, every time you drive
At Bolt, we put the safety and well-being of our drivers first. Our cutting-edge safety features and support systems are crafted to make you feel secure and protected on every trip. Safety is not just a feature for us; it's our unwavering commitment to every ride.
Emergency Assist
Quickly and discreetly alert an emergency response team with our in-app Emergency Assist button. This will also notify our Safety team, who will make an immediate welfare call to you.​​
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Audio Recording
Activate On Trip Recording anytime during your trip. The encrypted recording is stored on your app and you can send the file to Customer support. The file will be automatically deleted after 24 hours for privacy reasons.​​
Rider Ratings
Rider Ratings on the trip acceptance Screen in the Driver app allow drivers to make a choice on whether to accept the trip or not. Riders with low ratings are problematic, once you choose to accept, be humble, respectful and avoid any confrontations.
Unpaid trip refund
Should a Rider not pay for a trip, the Driver can receive compensation from Bolt. T's and C's Apply
Driver/Rider Unmatching
Rider unmatching will happen automatically when a low rating is given by the Driver. Once unmatched, the Driver will not get the same Rider ever again.
Rider Verification
All Riders on the platform can verify themselves by uploading a selfie photo and ID picture. Riders with low and suspicious activity are requested and required to complete a Selfie verification process before they can take another trip. This eliminates fraudulent and dangerous riders.
24/7 Support
Our Support team is always online. Contact them through the Bolt app.
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Unsafe area Alert
Trip requests from a known unsafe area will show the Unsafe Area Alert banner. These trips will be optional and rejecting will not affect the Driver's performance metrics.
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Conduct Awareness
To avoid altercations, avoid discussions around Politics, Sexulal talk or overly complimenting Riders. Be respectful, accommodating and helpful.
Share trip details
Share a link of your active trip to inform friends or family of the trip status and they can track your live location.
Trip Anomaly
Any suspicious trip progress deviating from the original planned route and time during a trip will be flagged, a safety wellness check notification will be sent to both the Driver and Rider multiple times. React to it and select the appropriate option. If you are in any danger, select the emergency assist options.
Rate your Rider
Ratings allow us to review Rider behavior and block those who violate our Terms of Service.
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On trip Insurance
Bolt trip protection covers unexpected injuries, medical expenses, and hospital stays.
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Bad rider management
Riders with Low ratings, high trip no shows and high trip cancellations are blocked from the platform
Important FAQs about Safety
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What is a PrDP and how does it work?To drive on a public road in South Africa transporting goods, dangerous goods or passengers for an income, you must have a professional driving permit (PrDP). The permit is issued in addition to an ordinary driving licence. You must be at least 21 years old to apply for a PrDP. How much does it cost? R324 How long does it take to get? The card can take up to 12 weeks to be produced. Because of this long lead time, getting a temporary PrDP is important while waiting for your card. How long does PrDP last? 24 Months
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What is a temporary PrDP and how does it work?The permanent card can take up to 12 weeks to be produced. Because of this long lead time, getting a temporary PrDP is important while waiting for your card. How much does it cost? R84 How long does it take to get? To obtain a temporary PrDP, the licensing department must receive the results on the criminal record that is completed when your fingerprints are captured during the application process. Processing your fingerprints is done by Afiswitch and can take up to 5 to 10 working days. These results will only be released to the licensing department once you have paid the R110 processing fee. How long does a temporary PrDP last? 6 Months
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What do I need to bring along to the application centre?1. SA Citizens: South African identity document (card or book) plus, a copy of this document. Foreign Nationals: Valid passport plus, a copy of this document. 2. Valid South African driving license card plus, a copy of this document. 3. Four black-and-white ID photographs 4. Proof of residential address, e.g. utility account. If the utility bill is not in your name, the owner of the bill must make an affidavit declaring that you live at the address, and the utility bill must be attached to the affidavit. If you stay at an informal settlement, you must bring a letter with an official date stamp from the ward councillor confirming your residential address. 5. The application fees. IMPORTANT: Not all licensing centres accept card payments. If you plan to pay with a card, check with the centre that they take card payments; otherwise, you must have cash available to process your application.
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How does the application process work?This will depend on the province you live. Some provinces offer walk-in services, and others require a booking. Step 1 - If in a province that requires a booking, book a slot on the eNatis website Step 2 - Download or collect the application and medical clearance forms from a licensing centre Step 3 - Get the medical clearance form signed by a health care practitioner Step 4 - Go to licensing centre on the date booked Step 5 - During the booking, the licensing agent will do the following: Verify your paperwork Do your eye test Take your fingerprints for the criminal record check (This is for traffic-related convictions only.) Provide you with Afiswitch payment instructions Step 6 - Pay your PrDP application fee of R324 Step 7 - Pay your Afiswitch fee of R100 via EFT and use the unique reference code the licensing agent provided you during the application process. You must deposit cash at an ABSA branch into the Afiswitch account if you don't have online banking access. Step 8 - Apply for your temporary PrDP after 5 to 10 working days Step 9 - Pay your Temporary PrDP application fee of R84 Step 10 - Collect your PrDP card. This can take up to 12 weeks
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How do I upload an image of my new PrDP onto my Bolt profile?
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