Staying safe behind the wheel
The health and safety of our communities is always our top priority. Find out what features we offer to help our drivers stay safe at the wheel.
Looking for rider safety info? Check our rider safety page.
Confidence on the road
We’re here for you
Contact our Support team through the Bolt app or via phone. Or visit them face-to-face in your local hub.
Emergency Assist
Drivers can quickly and discreetly alert the emergency services or a private security company by tapping the in-app Emergency Assist button.
Rider management
If we receive reports of consistently poor passenger behaviour, we will take appropriate action. We routinely block customers with inappropriate behaviour from using Bolt.
Driving time limits
Driving time limits ensure Bolt drivers get sufficient rest and always stay fresh and alert at the wheel.
Your number stays private
When you make a call via our app, your phone number remains hidden.
Safety incident management
In the unlikely event of a safety incident, our High Priority Safety team will take immediate action.
Driver trip sharing
Share your real-time location with friends or family, so they know you’re safe.
Women for Women
A special ride category aiming to keep female drivers and riders safe.
Stationary vehicle monitoring
If your car remains still for too long, our safety team will call both you and your rider to make sure everything is okay.
How to stay safe while driving
Pick up the correct rider
Feel free to ask riders to confirm their name and requested destination before they enter your car.
Focus on your driving
Stay alert, keep your eyes on the road, and get enough rest to ensure you’re always ready to drive.
Remain professional
If a rider behaves inappropriately stay calm and polite, end the journey as soon as possible and report what has happened in the app.
Trust your judgement
If you ever find yourself in an emergency situation while driving with Bolt, use the emergency assist button in your app.
Rate your riders
Remember to rate your rider from 1 to 5 stars in the app and leave a comment. This info helps us to work towards safer trips in the future for everyone.
How to stay safe while driving
Pick up the correct rider
Feel free to ask riders to confirm their name and requested destination before they enter your car.
Focus on your driving
Stay alert, keep your eyes on the road, and get enough rest to ensure you’re always ready to drive.
Remain professional
If a rider behaves inappropriately stay calm and polite, end the journey as soon as possible and report what has happened in the app.
Trust your judgement
If you ever find yourself in an emergency situation while driving with Bolt, use the emergency assist button in your app.
Rate your riders
Remember to rate your rider from 1 to 5 stars in the app and leave a comment. This info helps us to work towards safer trips in the future for everyone.
Driver safety FAQ
Stories from the Bolt blog
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