Route issues can slow trips down, create unsafe situations, and make pickups more difficult than they need to be.

Bolt provides a reporting feature that allows driver partners to flag incorrect routes, unreachable pickup points, and other issues directly in the app. This creates a community-based traffic intelligence system that improves map accuracy and routing across the platform.

As a result, driver partners benefit from more accurate route planning, fewer incorrect or hard-to-reach pickup points, and less frustration from inefficient or impractical routes. Each report helps make trips smoother and more reliable over time.

What driver partners can report

Driver partners can report a range of route and pickup issues directly in the app. These reports help improve routing, map accuracy, and overall trip quality.

Hard-to-stop areas

Some pickup locations are unsafe or impractical to stop at. This includes no-stopping zones, bus stops, restricted airport areas, and high-speed roads where pulling over may disrupt traffic or pose a risk.

When to report:
When a suggested pickup point is illegal, unsafe, or impractical to stop at.

What it improves:
Helps move pickup points to safer, legal locations and reduces situations where driver partners have to stop in difficult conditions.

Unreachable pickup points

Some pickup locations are behind gates, barriers, or access-controlled areas that are not visible in the app.

When to report:
When access to a pickup point is physically blocked.

What it improves:
Moves pickup points to accessible locations (e.g. entrances or gates), reducing confusion and unnecessary detours.

Unsafe areas

Some locations may feel unsafe due to poor lighting, insufficient stopping space, or other hazards.

When to report:
When a pickup or drop-off location raises safety concerns.

What it improves:
Triggers review of the area, potential relocation of pickup points, and additional safety measures where needed.

Illegal turns

Navigation may occasionally suggest turns that are not allowed, such as no-left-turn or no U-turn junctions.

When to report:
When the app suggests a turn that's prohibited by traffic rules.

What it improves:
Helps correct routing so driver partners no longer have to perform illegal manoeuvres.

Unnecessary detours

Some routes may include inefficient or impractical detours, such as leaving a main road only to rejoin it shortly after.

When to report:
When a route includes a clearly unnecessary or inefficient detour.

What it improves:
Highlights routing inefficiencies and supports optimisation towards more direct and practical routes.

How to report in the app

Reporting an issue takes just a few seconds and can be done during a trip.

Tap “Report Issue” in the app, select the relevant issue type, and submit.
If needed, you can cancel the report shortly after submission.

What happens to reported issues

Every report submitted by driver partners is collected and used to improve the platform. No report is ignored.

When a report is submitted, it's linked to a specific location and issue type. Individual reports help highlight potential problems, while repeated reports from different driver partners help confirm that an issue is consistent and needs to be addressed.

This aggregation is important. It allows Bolt to distinguish between one-off situations and recurring issues, and to prioritise updates based on real driving conditions.

For example, if changes were made based on a single report, there would be a risk of incorrect updates, such as marking a road as inaccessible when it's actually open. Aggregating multiple reports helps ensure that updates are accurate and reflect consistent real-world conditions.

Because of this, some changes may take time to appear in the app. Reports are analysed and grouped before updates go live, ensuring that improvements are accurate and reliable.

Once an issue is confirmed, it can lead to several types of updates, including:

Routing improvements, such as removing illegal turns or inefficient detours
Pickup point adjustments to safer and more accessible locations
Map updates that reflect real-world access and road conditions
Safety-related changes in areas flagged by driver partners

These updates are rolled out continuously, helping improve routes and the overall trip experience over time.

Driver partner feedback makes a difference

Driver partners experience routes, pickup points, and road conditions in real-world situations every day. This makes their feedback essential in identifying issues that maps alone cannot capture.

By reporting problems such as unreachable pickup locations, unsafe stopping points, or inefficient routes, driver partners help improve the platform in ways that directly impact daily driving.

Over time, this leads to:

Fewer frustrating pickups in hard-to-reach or impractical locations
Safer driving conditions, with routes that avoid risky or illegal manoeuvres
More efficient trips, with fewer unnecessary detours

Each report helps make driving easier not only for the driver submitting it, but also for other driver partners in the same area.

Passengers also benefit, with clearer pickup points and smoother journeys. This reduces confusion, waiting time, and unnecessary delays.

Together, this creates a more reliable and consistent experience across the platform, where driver partner feedback plays a key role in improving everyday trips.

Improving route planning in Bolt with driver partners' feedback

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