We’re looking for a motivated Senior Operations Specialist to join our Bolt Rides team in Madrid. As part of the Fleet and Vehicle domain, you’ll lead and support high-impact fleet initiatives that contribute to the growth of our Rides division. You will be responsible for fleet growth and engagement through lock-in programs such as car branding and fleet agreements. You’ll define and execute the strategy and playbook to roll out in every city, and own the investment strategy, offers, lead generation, negotiation, deal closing, churn prevention, and forecasting. The role combines relationship management, performance analytics, operational execution, and acquisition, ensuring engaged fleets and long-term partner success. This role is a good match if you’re a driven individual with operations experience and proven analytical skills. Sales, account management, or business development experience is not mandatory but a plus. You’re keen to be part of a team that amplifies the success of Bolt Ride-Hailing and supports our ambitious growth and expansion plans. You will lead and develop a team of two, and will report to a Senior Operations Manager and work cross-functionally with Central Operations, Growth Analytics, Legal and Product teams. Main tasks and responsibilities Own and execute the car branding strategy across Spain, including city roll-outs, investment decisions, offers, lead generation, negotiations, deal closing, retention, and forecasting. Manage relationships with assigned fleets and drivers as their main point of contact, resolving operational, commercial, and performance-related topics. Analyse fleet, city, cohort, and market performance data; identify root causes and provide clear insights for weekly/monthly reviews and decisions. Own the P&L for a cluster of cities, including forecasts, budget tracking, variance analysis, and actions to improve unit economics. Develop, negotiate, launch, and monitor fleet and driver incentive programmes to improve participation and performance. Lead a small operations team and cross-functional projects, improving processes and using AI tools to automate manual work and scale effective local solutions.
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