Let’s make cities for people, not cars.

As the Courier Operations Manager in Cyprus, you will be the owner of courier operations end-to-end — from process design to team development, execution, and performance management. You’ll start by managing a highly technical Courier Operations Specialist and gradually expand the team by identifying skill gaps and hiring accordingly. We’re seeking someone who can seamlessly switch between deep analytical problem-solving and on-the-ground leadership. You must be comfortable speaking with couriers, analysing their performance data, and building robust supply models to improve efficiency and earnings. Expected travel to key operational zones in Cyprus will be required — you should be excited to spend time with couriers in the field, not just behind a laptop.

Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.

Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.

The Customer Support Process Program Manager is responsible for designing, automating, maintaining, and continuously improving the internal support processes that enable fast, scalable, and high-quality customer service for Bolt for Business. The role translates business and policy requirements into clear operational workflows and identifies opportunities to simplify or eliminate manual work through AI and automation. It combines strategic process ownership with hands-on solution building, using workflow automation, AI tools, system integrations, and data to improve customer experience, agent efficiency, quality, and operational scalability. Working closely with Operations, Product, Engineering, Data, Policy, Quality, and Enablement, the role takes solutions from problem identification and initial prototype through testing, rollout, adoption, performance monitoring, and continuous improvement.

The Customer Support Process Program Manager is responsible for designing, automating, maintaining, and continuously improving the internal support processes that enable fast, scalable, and high-quality customer service for Bolt for Business. The role translates business and policy requirements into clear operational workflows and identifies opportunities to simplify or eliminate manual work through AI and automation. It combines strategic process ownership with hands-on solution building, using workflow automation, AI tools, system integrations, and data to improve customer experience, agent efficiency, quality, and operational scalability. Working closely with Operations, Product, Engineering, Data, Policy, Quality, and Enablement, the role takes solutions from problem identification and initial prototype through testing, rollout, adoption, performance monitoring, and continuous improvement.

The Safety & Control Center Specialist plays a key role in stabilizing live support operations during critical moments. This role is responsible for handling high-risk queues (e.g. fraud, authority cases, internal escalations), monitoring queue performance, supporting agents in real time, and stepping in when operational issues risk breaching SLA or trust. You’ll serve as both a tactical problem solver and a shift-level stability driver, helping the CS machine run smoothly across all user types and geographies.

We’re looking for a Customer Support Manager who combines strong people leadership, analytical thinking, and a hands-on approach to Customer Support operations. You’re someone who enjoys developing people, improving team performance, and creating an environment built on trust, accountability, and open communication. You also enjoy working with data—understanding why something is happening, identifying patterns, and using insights to make thoughtful, evidence-based decisions. Whether you’re coaching team members, managing performance, improving workflows, or resolving operational challenges, you stay organized, take initiative, and follow through on agreed actions. If you’re an experienced people manager who is analytical, proactive, comfortable navigating a fast-paced operational environment, and motivated to help both people and processes improve, this role could be a great fit for you. Please note that this position is procured by a third party representing a local partner. Bolt Group companies are not involved in the recruitment process. This is a great opportunity to lead and develop a team of Customer Support Specialists while helping improve service quality, operational efficiency, and the overall customer experience. Beyond managing daily operations, you’ll work with Customer Support metrics and operational data, identify trends and root causes, improve workflows and tools, and collaborate with local and global teams to deliver sustainable improvements. Monthly gross salary: 3,455 GEL + biannual performance-based bonuses Probation period: 6 months Hybrid work opportunity: Option to work remotely 1 day per week

Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.

We are looking for a Customer Support Specialist in the Customer Support team for Bolt ride-hailing. Are you after a high-impact role in a fast-growing organization where you can build from scratch and scale both yourself and the business? Then this one might be for you. It’s an exciting, once-in-a-lifetime opportunity as you would work with smart people from local market and HQ, come up with scalable solutions to customer problems, and see results of your work each day. Please note that this is a full-time permanent employment opportunity. The monthly gross salary for this role is GEL 2120 , with an additional quarterly bonus. As a Customer Support Specialist you will work in a young and energetic team. You'll have the environment and opportunities to help us improve our processes and make them even more efficient in addition to creating the best customer experience. Please note, that this position is procured by a third party representing a local partner. Bolt Group companies are not involved in the recruitment process. Why join Bolt? Build the future of mobility and help transform how people live and move in cities. Tackle challenges at scale that span technology, operations, regulation, and growth. Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry. Join one of Europe's leading technology companies, backed by world-class investors including Sequoia. Main tasks and responsibilities Acquire knowledge of internal programs and what it's used for. Successfully support riders/drivers through multiple channels. Create loyal fans by showing them we really care. Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt's customer support. Hybrid work schedule with rotating shifts: 09:00–18:00 and 12:00–21:00 shifts are office-based, except when they fall on weekends or official public holidays, while 15:00–00:00 and 18:00–03:00 shifts are remote work from home.

At Bolt, Internal Security focuses on detecting, preventing, and collaborating with relevant teams on mitigating security vulnerabilities across Bolt’s infrastructure. In addition, the Internal Security team is expected to monitor and detect anomalies in user and entity behavior and build capabilities to prevent unauthorized actions both from internal users as well as external adversaries. Bolt uses the latest technologies, which makes it necessary to understand the latest methods and tools for detection and prevention, as well as attack methods. As a Cybersecurity Engineer focusing on internal security at Bolt, you will have the opportunity to explore security on multiple tech stacks across our platforms. You'll have the possibility to find novel solutions to secure novel needs of user and entity management with support from dedicated teams.

At Bolt, Internal Security focuses on detecting, preventing, and collaborating with relevant teams on mitigating security vulnerabilities across Bolt’s infrastructure. In addition, the Internal Security team is expected to monitor and detect anomalies in user and entity behavior and build capabilities to prevent unauthorized actions both from internal users as well as external adversaries. Bolt uses the latest technologies, which makes it necessary to understand the latest methods and tools for detection and prevention, as well as attack methods. As a Cybersecurity Engineer focusing on internal security at Bolt, you will have the opportunity to explore security on multiple tech stacks across our platforms. You'll have the possibility to find novel solutions to secure novel needs of user and entity management with support from dedicated teams.

As a Data Analytics Manager in the Delivery Marketing team, you'll lead a small team of analysts (2 to 4 people) and be responsible for making sure we're making the best decisions across our Delivery business. This is a player-coach role: part hands-on analysis, part people leadership. You'll measure the impact of marketing initiatives across channels and markets, identify the tactics with the highest incremental performance, and recommend how our global and local teams should spend their time and budgets across dozens of countries. You'll also act as a strategic thought partner to senior marketing leadership, helping shape new initiatives and guiding strategy and budget decisions, working closely with marketing and central management teams, plus industry partners like Google, Meta, and TikTok.

We’re looking for a Senior Operations Specialist (Driver Engagement and Growth - Communications and CRM). This is a hands-on and impact-focused role where you’ll be responsible for the strategy, planning and execution with drivers across multiple channels and be expected to operate with agility and independence. You’ll collaborate with local ops, local marketing and central marketing specialist teams to shape and execute end-to-end communication strategies and campaigns tailored specifically for our drivers across social media, WhatsApp, email, and in-person activations at local hubs.

DEC Specialists provide in-person support to current and prospective drivers at our Walk-In and Driver Engagement Centers. They manage driver queues, verify documentation, and resolve inquiries and live cases directly on-site. Their work plays an essential role in ensuring smooth daily operations while supporting driver growth, satisfaction, and compliance.

As an Engineering Manager, you will lead a team of high-performing engineers in Tallinn responsible for the critical statistical parts of the Driver Apps. You’ll tackle complex architectural and scaling challenges for providing the smoothest possible UX for drivers, supported by flexible backend solutions to cover all the potential cases of the local markets and regulations.

We're preparing for upcoming payment regulation in Europe and we’re looking for a Finance Controls Manager to help us keep up to date with the upcoming changes. In this role you'll own the financial control environment end to end: designing, implementing, and running it in practice, not just on paper. If you'd rather build than inherit, this is a rare opportunity to shape how financial controls operate at scale. You will own designing control activities, reviewing relevant policies, and ensuring controls are genuinely performed across the organisation, not just documented. Working within the framework set by the second-line risk team, you'll act as the finance subject matter expert within the entity, with deep independence and minimal day-to-day supervision. This is a hands-on role. You'll be coordinating work across accounting, controlling, reporting, and FP&A teams, provide operational cover when needed, and own the formal sign-off of financial reports at month-end close. You'll also oversee outsourced finance functions from Bolt Group's central teams, holding providers to the same control and regulatory standards as in-house work.

We’re looking for a Finance Systems & Processes Analyst to help design and improve the systems, processes and integrations that enable Finance to scale efficiently across Bolt’s markets and products. You’ll work at the intersection of Finance and technology, translating business needs into scalable solutions and helping simplify and automate how Finance operates. You’ll work closely with Finance, Commerce, Engineering, Product, Operations and other cross-functional teams to ensure financial requirements, data flows and controls are built into new systems and workflows from the start. You’ll own key elements of requirements gathering, process design and testing, staying close to implementation through go-live, adoption and continuous improvement.

The Operations Specialist is responsible for the day-to-day operations of Bolt Drive's fleet in Latvia. The role ensures that vehicles are available, safe, clean, and well maintained, delivering an outstanding customer experience while supporting business growth. Working closely with the Operations Manager, external service partners, and cross-functional teams, you'll help maximize fleet availability, improve operational efficiency, control costs, and continuously optimize processes. This is a hands-on operational role where ownership, analytical thinking, and problem-solving are key to success. The gross annual salary for this role ranges from €23,000 to €29,000, depending on your skills, experience, and qualifications.

Your responsibility is to keep cities clutter-free and organised by distributing our e-scooters across the city. You’ll ensure that e-scooters are sufficiently charged and safe to ride. You’ll also be in charge of rebalancing lost scooters and delivering broken scooters back to the warehouse for repair. We aim to provide customers with a top-notch transport experience, and your dedication to maintaining high safety standards will help us achieve this.

Your responsibility is to keep cities clutter-free and organised by distributing our e-scooters across the city. You’ll ensure that e-scooters are sufficiently charged and safe to ride. You’ll also be in charge of rebalancing lost scooters and delivering broken scooters back to the warehouse for repair. We aim to provide customers with a top-notch transport experience, and your dedication to maintaining high safety standards will help us achieve this.