The Operations Manager owns the day-to-day performance of Bolt’s ride-hailing marketplace in Croatia across Riders, Planning & Analysis, and Marketplace. Reporting to the General Manager, the role optimises pricing, maintains marketplace balance, and shapes rider and driver behaviour to improve efficiency, reduce cancellations, and drive Finished Rides growth. Working from data, local market insight, and strong cross-functional collaboration, the Operations Manager translates diagnosis into action, setting targets, running fact-based analysis, and coordinating delivery across teams. The role leads and develops a team of specialists and is accountable for smarter, more efficient marketplace operations every day.
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