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The Customer Support Process Program Manager is responsible for designing, automating, maintaining, and continuously improving the internal support processes that enable fast, scalable, and high-quality customer service for Bolt for Business. The role translates business and policy requirements into clear operational workflows and identifies opportunities to simplify or eliminate manual work through AI and automation. It combines strategic process ownership with hands-on solution building, using workflow automation, AI tools, system integrations, and data to improve customer experience, agent efficiency, quality, and operational scalability. Working closely with Operations, Product, Engineering, Data, Policy, Quality, and Enablement, the role takes solutions from problem identification and initial prototype through testing, rollout, adoption, performance monitoring, and continuous improvement.

The Customer Support Process Program Manager is responsible for designing, automating, maintaining, and continuously improving the internal support processes that enable fast, scalable, and high-quality customer service for Bolt for Business. The role translates business and policy requirements into clear operational workflows and identifies opportunities to simplify or eliminate manual work through AI and automation. It combines strategic process ownership with hands-on solution building, using workflow automation, AI tools, system integrations, and data to improve customer experience, agent efficiency, quality, and operational scalability. Working closely with Operations, Product, Engineering, Data, Policy, Quality, and Enablement, the role takes solutions from problem identification and initial prototype through testing, rollout, adoption, performance monitoring, and continuous improvement.

Help keep Bolt’s live customer support operations steady when it matters most. As a Safety & Control Center Specialist, you’ll monitor sensitive queues, handle urgent safety and authority cases, and step in to help agents prevent backlogs and SLA breaches. You’ll spot risks during your shift, keep WFM and Team Leads informed, and provide clear reports and handovers. By identifying recurring issues and gaps in procedures, you’ll also help improve how critical cases are handled across user groups and geographies.

The CS Operations Agent is the frontline of Bolt’s support experience. The role focuses on resolving customer queries quickly, accurately, and with empathy across Bolt products, including Bolt Food, Ride, Rentals, Business, and future services. This position is based in Tallinn, Estonia. The agent works in a fast-paced environment where strong execution, attention to detail, and ownership of customer satisfaction are essential. The role also includes proactively flagging issues, ensuring accurate tagging, and sharing feedback to support continuous product and process improvements.

We are looking for a Customer Support Specialist in the Customer Support team for Bolt ride-hailing. Are you after a high-impact role in a fast-growing organization where you can build from scratch and scale both yourself and the business? Then this one might be for you. It’s an exciting, once-in-a-lifetime opportunity as you would work with smart people from local market and HQ, come up with scalable solutions to customer problems, and see results of your work each day. Please note that this is a full-time permanent employment opportunity. The monthly gross salary for this role is GEL 2120 , with an additional quarterly bonus. As a Customer Support Specialist you will work in a young and energetic team. You'll have the environment and opportunities to help us improve our processes and make them even more efficient in addition to creating the best customer experience. Please note, that this position is procured by a third party representing a local partner. Bolt Group companies are not involved in the recruitment process. Why join Bolt? Build the future of mobility and help transform how people live and move in cities. Tackle challenges at scale that span technology, operations, regulation, and growth. Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry. Join one of Europe's leading technology companies, backed by world-class investors including Sequoia. Main tasks and responsibilities Acquire knowledge of internal programs and what it's used for. Successfully support riders/drivers through multiple channels. Create loyal fans by showing them we really care. Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt's customer support. Hybrid work schedule with rotating shifts: 09:00–18:00 and 12:00–21:00 shifts are office-based, except when they fall on weekends or official public holidays, while 15:00–00:00 and 18:00–03:00 shifts are remote work from home.

We are looking for an experienced Cybersecurity Engineer to join our Internal Security team at Bolt. Our security teams tackle unique challenges: threat detection, vulnerability prevention, behavioral anomaly monitoring, and securing infrastructure at scale.

As a Data Analytics Manager in the Delivery Marketing team, you'll lead a small team of analysts (2 to 4 people) and be responsible for making sure we're making the best decisions across our Delivery business. This is a player-coach role: part hands-on analysis, part people leadership. You'll measure the impact of marketing initiatives across channels and markets, identify the tactics with the highest incremental performance, and recommend how our global and local teams should spend their time and budgets across dozens of countries. You'll also act as a strategic thought partner to senior marketing leadership, helping shape new initiatives and guiding strategy and budget decisions, working closely with marketing and central management teams, plus industry partners like Google, Meta, and TikTok.

We’re looking for a Senior Operations Specialist (Driver Engagement and Growth - Communications and CRM). This is a hands-on and impact-focused role where you’ll be responsible for the strategy, planning and execution with drivers across multiple channels and be expected to operate with agility and independence. You’ll collaborate with local ops, local marketing and central marketing specialist teams to shape and execute end-to-end communication strategies and campaigns tailored specifically for our drivers across social media, WhatsApp, email, and in-person activations at local hubs.

DEC Specialists provide in-person support to current and prospective drivers at our Walk-In and Driver Engagement Centers. They manage driver queues, verify documentation, and resolve inquiries and live cases directly on-site. Their work plays an essential role in ensuring smooth daily operations while supporting driver growth, satisfaction, and compliance.

We're looking for an Engineering Manager to lead the Driver Progression team in Tallinn. Your team will be responsible for guiding drivers through our systems to get the most out of their partnership with Bolt. The team's focus is mobile frontend-heavy, including critical flows such as the Loyalty Program, Earnings, and Profile. You will see the impact of the improvements quickly, which will allow you to flexibly build the roadmap.

We're preparing for upcoming payment regulation in Europe and we’re looking for a Finance Controls Manager to help us keep up to date with the upcoming changes. In this role you'll own the financial control environment end to end: designing, implementing, and running it in practice, not just on paper. If you'd rather build than inherit, this is a rare opportunity to shape how financial controls operate at scale. You will own designing control activities, reviewing relevant policies, and ensuring controls are genuinely performed across the organisation, not just documented. Working within the framework set by the second-line risk team, you'll act as the finance subject matter expert within the entity, with deep independence and minimal day-to-day supervision. This is a hands-on role. You'll be coordinating work across accounting, controlling, reporting, and FP&A teams, provide operational cover when needed, and own the formal sign-off of financial reports at month-end close. You'll also oversee outsourced finance functions from Bolt Group's central teams, holding providers to the same control and regulatory standards as in-house work.

We’re looking for a Finance Systems & Program Manager to help design and improve the systems, processes and integrations that enable Finance to scale efficiently across Bolt’s markets and products. You’ll work at the intersection of Finance and technology, translating business needs into scalable solutions and helping simplify and automate how Finance operates.

The Operations Specialist is responsible for the day-to-day operations of Bolt Drive's fleet in Latvia. The role ensures that vehicles are available, safe, clean, and well maintained, delivering an outstanding customer experience while supporting business growth. Working closely with the Operations Manager, external service partners, and cross-functional teams, you'll help maximize fleet availability, improve operational efficiency, control costs, and continuously optimize processes. This is a hands-on operational role where ownership, analytical thinking, and problem-solving are key to success.

Your responsibility is to keep cities clutter-free and organised by distributing our e-scooters across the city. You’ll ensure that e-scooters are sufficiently charged and safe to ride. You’ll also be in charge of rebalancing lost scooters and delivering broken scooters back to the warehouse for repair. We aim to provide customers with a top-notch transport experience, and your dedication to maintaining high safety standards will help us achieve this.

Your responsibility is to keep cities clutter-free and organised by distributing our e-scooters across the city. You’ll ensure that e-scooters are sufficiently charged and safe to ride. You’ll also be in charge of rebalancing lost scooters and delivering broken scooters back to the warehouse for repair. We aim to provide customers with a top-notch transport experience, and your dedication to maintaining high safety standards will help us achieve this.

Your responsibility is to keep cities clutter-free and organised by distributing our e-scooters across the city. You’ll ensure that e-scooters are sufficiently charged and safe to ride. You’ll also be in charge of rebalancing lost scooters and delivering broken scooters back to the warehouse for repair. We aim to provide customers with a top-notch transport experience, and your dedication to maintaining high safety standards will help us achieve this.

Your responsibility is to keep cities clutter-free and organised by distributing our e-scooters across the city. You’ll ensure that e-scooters are sufficiently charged and safe to ride. You’ll also be in charge of rebalancing lost scooters and delivering broken scooters back to the warehouse for repair. We aim to provide customers with a top-notch transport experience, and your dedication to maintaining high safety standards will help us achieve this.

Your responsibility is to keep cities clutter-free and organised by distributing our e-scooters across the city. You’ll ensure that e-scooters are sufficiently charged and safe to ride. You’ll also be in charge of rebalancing lost scooters and delivering broken scooters back to the warehouse for repair. We aim to provide customers with a top-notch transport experience, and your dedication to maintaining high safety standards will help us achieve this.

Your responsibility is to keep cities clutter-free and organised by distributing our e-scooters across the city. You’ll ensure that e-scooters are sufficiently charged and safe to ride. You’ll also be in charge of rebalancing lost scooters and delivering broken scooters back to the warehouse for repair. We aim to provide customers with a top-notch transport experience, and your dedication to maintaining high safety standards will help us achieve this.

Your responsibility is to keep cities clutter-free and organised by distributing our e-scooters across the city. You’ll ensure that e-scooters are sufficiently charged and safe to ride. You’ll also be in charge of rebalancing lost scooters and delivering broken scooters back to the warehouse for repair. We aim to provide customers with a top-notch transport experience, and your dedication to maintaining high safety standards will help us achieve this.