Let’s make cities for people, not cars.

The CS Operations Agent is the frontline of Bolt’s support experience. The role focuses on resolving customer queries quickly, accurately, and with empathy across Bolt products, including Bolt Food, Ride, Rentals, Business, and future services. This position is based in our local office in Nicosia.

The CS Operations Specialist is a Tier 2 expert responsible for handling sensitive and complex cases that require deeper investigation, judgment, and cross-functional collaboration. This role also acts as a quality anchor — supporting in QA audits, feedback loops, and calibration with both in-house and outsourced teams. They serve as the bridge between frontline operations and process excellence, ensuring that escalations are resolved fairly, quality is upheld, and both customer and brand integrity are protected.

Help keep Bolt’s live customer support operations steady when it matters most. As a Safety & Control Center Specialist, you’ll monitor sensitive queues, handle urgent safety and authority cases, and step in to help agents prevent backlogs and SLA breaches. You’ll spot risks during your shift, keep WFM and Team Leads informed, and provide clear reports and handovers. By identifying recurring issues and gaps in procedures, you’ll also help improve how critical cases are handled across user groups and geographies.

We're looking for a Driver Engagement Center Specialist in Bangkok to support drivers in person, from onboarding to document verification and compliance.

We're looking for a Head of CX, Delivery to improve customer, courier and merchant experiences across all markets in Bolt's Delivery business.

We're looking for a Head of CX, Rides to transform rider and driver experiences across all markets in Bolt's largest business.