FAQs | Driver Guide

Frequently Asked Questions (FAQs) by Drivers

Our FAQs section for drivers provides answers to commonly asked questions related to driving and vehicle-related concerns.

Sign up as Bolt Fleet Partner

Sign up here and upload the following valid documents: PE Number or Company registration Certificate. VAT Certificate. Operator Licence. Picture of your ID Card. To receive payouts, you are required to add your: Email address. VAT number. Bank account details: recipient, IBAN, and SWIFT code. You can learn more about the document requirements here.
Sign up as Bolt Driver Partner

Sign up here and upload the following valid documents: European category B Driving licence. Driver TAG-licence. Maltese residence card or other EU government-issued ID. Police conduct certificate. Jobsplus engagement certificate. Transport Operator Licence. To receive payouts, also add your: Email address. VAT number. Bank account details: recipient, IBAN, and SWIFT code.

How to change your password

Watch this step-by-step video tutorial to change your password.

A few important things:

You'll need access to your email and phone to change or recover your password, so ensure you have it.

If you change your phone number or email address, update them on the Driver Portal as well.

To ensure the safety of your Bolt Account we encourage you to change your password on a regular basis and should not be shared with others, nor should be saved anywhere where others might get access.

How to update your vehicle documents

Watch this step-by-step video tutorial to update your vehicle documents.

A few important things:

Remember to submit your documents through the Driver Portal. Never attach them to Support tickets.

Ensure your vehicle documents comply with the requirements.

Always upload and update the most recent vehicle document details before the previous ones expire. The sooner you do it, the better — verification is not instant; it takes some time.

How to update your documents

Watch this step-by-step video tutorial to update your documents.

A few important things:

Remember to submit your documents through the Driver Portal. Never attach them to Support tickets.

Ensure your documents comply with the requirements.

Always upload and update the most recent document details before the previous ones expire. The sooner you do it, the better — verification is not instant; it takes some time.

How to add a new vehicle

Watch this step-by-step video tutorial to add a new vehicle.

A few important things:

Remember to submit your vehicle documents through the Driver Portal.

Ensure your vehicle documents comply with the requirements.

Upload only valid, up-to-date documents.

How to update your Fleet documents

Watch this step-by-step video tutorial to update your driver's documents.

A few important things:

Processing your request might take time depending on the quality of your photos.

Before creating a Support ticket, please read through our guides — they answer the most common questions.

How to add a new Fleet Driver

Watch this step-by-step video tutorial to know how to add a new driver

A few important things:

If the new driver has never had a Bolt Driver account, just watch the video tutorial and provide valid documents.

If the new driver has a Bolt Driver account and is self-employed, they must request an account transfer to your fleet through the app.

If the new driver works with another fleet, please send the Jobsplus termination to malta@bolt-fleet.com before the account transfer.

An important note:

You can ask the driver lead to complete the registration. However, we highly recommend the fleet owner or the manager do it themselves and ensure all the information and documents are correct.

How to add a new Vehicle to your Fleet

Watch this step-by-step video tutorial to add a new vehicle to your fleet.

A few important things:

Remember to submit your vehicle documents through your Fleet Portal.

Ensure your vehicle documents comply with the requirements.

Upload only valid, up-to-date documents.

How to update your fleet driver's documents

Watch this step-by-step video tutorial to update your fleet driver's documents.

A few important things:

Processing your request might take time because we may need to consult other departments.

Before creating a Support ticket, please read through our guides — they answer the most common questions.

To speed up the process, provide as many details as possible.

Please remember that some documents might take longer to process and be released by some government agencies.

How to update your fleet vehicle documents

Watch this step-by-step video tutorial to update your fleet vehicle documents.

A few important things:

Processing your request might take time because we may need to consult other departments.

Before creating a Support ticket, please read through our guides — they answer the most common questions.

To speed up the process, provide as many details as possible.

How to add a driver from another fleet

Watch this step-by-step video tutorial to add a driver from another fleet

Step 1

Approve the request with the code we'll send you once we receive a release letter from the driver's ex-fleet.
The Fleet owner or Driver is required to send a request via in-app or email to verify the account/s.

Step 2

Once your driver has been added to the fleet account, you can proceed with uploading the following documents:
Engagement letter issued by your Jobsplus
Fleet's Transport Operator Licence
Fleet's VAT document

An important note:

Please note that the driver will not be able to go online until all documents are verified by our Team. We strongly recommend processing these documents promptly after the transfer to prevent any delays.
PDF documents are not accepted, kindly ensure that only clear images of the documents are submitted.

A few important things:

We would like to remind you that drivers transitioning from one fleet to another fleet must provide the following documentation:
- A termination letter from Jobsplus
- An engagement letter from your fleet confirming the driver’s employment
- A new police conduct certificate
The Fleet Owner or Manager should then forward these documents to malta@bolt-fleet.com along with a request to transfer their account affiliation to yours.