Tips for Drivers
In order to provide pleasant service to riders, we encourage you to take the following areas into consideration.
Below, you can find detailed advice and recommendations designed to help you improve your service.
Vehicle
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Keep the vehicle clean and tidy.
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Do not carry personal items in the cabin that occupy the passenger's seat.
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Ventilate the vehicle.
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Refrain from smoking before entering or while inside the vehicle.
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Ensure a comfortable temperature in the vehicle cabin.
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Do not drive with the windows open and use air conditioning.
Road Safety
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Always adhere all traffic laws.
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Choose a safe speed for the current weather conditions.
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Use hands-free equipment in your vehicle.
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Use a phone/tablet holder.
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Please refrain from making loud comments about the behaviour of other road users.
Communication
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If passengers do not express a desire to communicate during the trip, please respect their choice to enjoy a quiet ride.
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When communicating with passengers, do not choose topics related to your / passengers' personal life – do not share details of your personal life or ask the passenger about theirs.
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Avoid ideological topics about politics, faith, etc.
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Use only censorious language.
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If you encounter inappropriate behaviour from passengers, don't hesitate to get in touch with customer support via the Driver app.
How to contact support
We recommend contacting us via the Driver app: Help → Start a conversation.
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Or via email:
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Driver Partner: malta-driver@bolt.eu
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Fleet Partner: malta@bolt-fleet.com
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Live consultations are not available in the office or by phone. However, we are here to help you through the Driver app or via email.
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