Paying your commission

Paying your Commission

Bolt collects commission in all markets where we operate. This fee helps us maintain the platform, provide you with the right support and improve the overall experience for both drivers and passengers.

In Malaysia, we charge a commission rate of 18.5% on every completed trip. The remaining 81.5% is credited directly to your account.

P.S. Each driver has unique account details. Do not make payments to other bank account except the one shown in your app or invoice.

Important Information about Commission

Commission applied to both cash and card trips.

Commission does not apply to tips, bonuses, airport booking fee (KLIA2), toll fees.

Commission will be calculated automatically and reflect directly in your app. You can view it by clicking on the "Earnings" tab on the Homepage.

Failure to pay commission will result in your cash trip option being temporarily suspended due to debt. You can ONLY take card trips in this case.

Cancellation Fees

Unlike commission, cancellation fees are paid to the driver by Bolt when the passenger cancels a ride they had booked after 5 minutes. The compensation is MYR 3 and only applicable for card trips.

Airport & Toll Fees

Toll fees and the MYR 2 airport (KLIA2) fees are automatically included in your fare, ensuring a smooth and transparent experience.

If no toll stations are passed during your trip, our system will automatically adjust and deduct the toll amount for you. Please note that toll fees are not applicable for pickup routes and will not be charged.

Important FAQ about
Commission

What documents do I need to sign up for?

Gather all the necessary documents (e.g., ID, driver's license, vehicle registration) before starting to avoid delays. If everything is prepared, the sign-up process should take less than 15 minutes. Make sure to fill in everything so that your application can be processed as soon as possible
What communication details are required?

Provide a valid and reliable email address and phone number. These are essential for us to contact you regarding your application and updates
How long does the review process take?

Once all required documents are submitted, the team will review your application within 3 working days. You will be notified if any document is accepted or declined
Where can I check my uploaded documents?

You can view all your uploaded documents in the "Documents" section of the Driver Portal
Is payment or bank information necessary?

Yes, it's crucial to fill in your bank details accurately to ensure smooth payouts. Select the correct bank from the dropdown menu provided
What happens if my document is declined/rejected?

If your document is declined or rejected, you will typically receive a notification or message explaining the reason. This might include issues, such as missing information, incorrect documents, or failure to meet the required criteria. You can contact our Support team to assist you further
How do I check if my document has been declined?

You can check the status of your document by going to the Driver Portal where you submitted the document and you can go check your vehicle for the reason of decline
How do I resubmit my document after it has been declined?

To resubmit your document, you can go to the Driver Portal and make the necessary corrections or additions. Do ensure that the document meets all the specified guidelines or requirements. Tip: Double-check everything before resubmitting to avoid repeated rejections
How to pay commission in Malaysia?

To pay the commission fee, please open Bolt Driver app and: Press “Earnings” Press “Balance” Press “Pay to Bolt” Proceed with payment to the exact account details that are displayed
Why do I need to pay a commission fee?

The commission fee helps us maintain the platform, provide customer and driver support, and improve the overall experience for both drivers and passengers
Will the commission fee change in the future?

Any changes to the commission fee will be communicated to all drivers in advance. We are committed to maintaining transparency regarding any updates
How can I see how much commission has been deducted?

The commission will be calculated automatically and reflected directly in your app. You can view it by clicking on the Earnings tab from the app homepage
Why can’t I see my queue position?

Check if you have a stable network connection. Ensure you have granted the necessary location and notification permissions for the Bolt Driver app in your phone settings. Verify that your app is up-to-date. If the issue persists, contact Bolt Support for assistance.
How does the queuing system work?

Queue positions are managed automatically. Your position may be affected by factors such as your arrival time or changes in your phone’s network coverage.
What should I do if my app disconnects during queuing?

Reconnect as quickly as possible. If your disconnection exceeds 2 minutes, you may lose your current position in the queue.
Why was I moved back in the queue?

You may be moved back in the queue if: You fail to adhere to the assigned time. If you are out of the polygon for more than 90 minutes, you will move back. If your phone’s connection is disconnected for more than 2 minutes, you will move back. To avoid delays, always be prepared and follow the queue displayed in the app.
What are polygons, and why are they important for queuing?

Polygons are designated areas shown on the Bolt Driver app map. Staying within these areas is critical to maintaining your queue position.
How can I avoid losing my queue position?

Always monitor your Bolt Driver app. Ensure you arrive at the designated location (polygons will be displayed on the driver app map). Maintain a stable and reliable network connection at all times.
Can I queue for multiple service categories?

Yes, if you selected all the categories that you wanted before arriving at the airport, you will be able to queue for multiple service categories.
Can I pause the queue without losing my position?

No, pausing or leaving the polygon area for an extended period (over 90 minutes) will result in losing your queue position. Stay in the designated zone to avoid being moved back.
What documents do I need to submit for the new vehicle?

The document requirements are: Road Tax: Must be valid. Car Grant/VOC: A document issued to prove vehicle ownership during purchase or name changes. E-hailing Insurance Cover Note: Mandatory for all drivers engaged in e-hailing activities. PUSPAKOM Inspection Certificate: Required only if the vehicle is over 3 years old.
Will I be able to drive my new vehicle immediately after submitting it?

Once your vehicle is approved, our team will apply for an EVP permit for your new vehicle. You will be notified when the EVP is approved by APAD. It usually takes about 5 - 7 working days.
Can I use a rental car for driving on the app?

Yes, you can use a rental car, provided it meets the app’s eligibility requirements. You must submit proof, such as a letter of agreement, along with the necessary documents to get the vehicle approved. Only vehicles classified as "persendirian" (private) are accepted.
What happens if my application gets rejected?

If your application is rejected, the app will notify you of the reason. Rejection may occur due to: Missing or incorrect documents. The vehicle failed to meet the required standards. Other issues specific to the application.
Can I submit multiple car applications in the app?

You can submit multiple applications but our team will only approve one application due to drivers can only activate one car.
My vehicle is classified as a taxi, why is my application rejected?

Vehicles classified as taxis are not accepted for now. Bolt only accepted vehicles that are private (persendirian) type only.
How long does it take for my new vehicle application to be approved?

Approval times vary depending on the completeness of your documents and the verification process. Ensure all required documents are correctly submitted to expedite the process. It typically takes 5 to 7 working days if all required documents are complete.
What should I do if my documents are incomplete or need corrections?

If your documents are incomplete or require corrections, you will receive a notification in the app. Follow the instructions to resubmit the required documents promptly.
Can I change the vehicle registered under my account later?

Yes, you can request to change the registered vehicle. Submit the necessary documents for the new vehicle and wait for approval before switching.
What happens to my earnings if I change my vehicle?

Your earnings will not be affected if you change your vehicle.
How will I know if my vehicle's EVP application has been approved or rejected?

Once EVP is uploaded, drivers will receive an email & notification in the app saying that the EVP has been approved and they can start driving.
How will I know if my EVP information has been renewed?

Bolt will update your driver application with the latest EVP details and renewal information. Do contact customer support if the renewal took more than 5 working days.
How do I renew my EVP?

Bolt will renew on behalf on a yearly basis before August. If you wish to change your vehicle or stop doing E-hailing please update our support before the next renewal date.
I never applied for EVP cancellation. How can my EVP be cancelled?

An EVP may be cancelled if: The vehicle’s EVP permit was revoked by another EHO company but not fully processed. For rental vehicles, a previous driver may have applied for permanent EVP cancellation. To resolve this, complete the EVP cancellation process with the respective EHO company.
My vehicle is over 15 years old and still has an active EVP. Can I continue to drive?

Vehicles over 15 years old do not meet e-hailing regulations. You must cancel the EVP and submit a new application with a compliant vehicle.
I’m returning a rental vehicle and no longer wish to drive. Do I need to cancel the EVP?

Yes, for rental vehicles, you can temporarily cancel the EVP when returning the vehicle.
I applied for EVP cancellation, but JPJ states my EVP is still active. What should I do?

If the EVP is still active in the JPJ system, contact our customer support team with the relevant details for assistance.
Can I re-apply for an EVP for the same vehicle after cancellation?

Yes, you can reapply for the same vehicle after a 10-day cooling period from the date of the EVP cancellation.
I want to change to a new vehicle. How long does the EVP process take?

To switch to a new vehicle, submit the EVP Cancellation Declaration Form for the old vehicle. Our team will cancel the old EVP and process a new application for your new vehicle registration.
Where can I find my car category?

To check your car category, tap the vehicle icon on the right-hand side of your Bolt app. You can also select a preferred category to start receiving rides from it.
What happens if I switch to a vehicle that doesn’t meet category requirements?

If your new vehicle doesn’t meet the necessary requirements, you won’t have access to that category.
What should I do if I meet the requirements but can’t access the category?

If you meet all the requirements but still don’t have access, contact our customer support team through the Bolt Driver App or via email malaysia@bolt.eu for further assistance.
Can I drive in multiple categories simultaneously?

Yes, if your vehicle qualifies for multiple categories, you can activate and receive ride requests from all the eligible categories.
What should I do if my car category is listed incorrectly?

If you notice that your car is placed in the wrong category, report the issue through our support team by providing your vehicle details and supporting documents.
Can I change my car category later?

Yes, you can request a category change if your vehicle is updated or replaced. Ensure the new vehicle meets the requirements for the desired category and submit the necessary documents through the app.
What if I want to stop receiving rides from a certain category?

You can disable specific categories in your app to stop receiving ride requests from them.
Who will cover the cost of branding?

Bolt will cover the cost of branding.
How much money will I make?

Branding your car is an easy way to earn an additional passive income. The branding bonus is guaranteed as long as you drive with us 150 Rides Per Month: MYR 150 200 Rides Per Month: MYR 215 250 Rides Per Month: MYR 310 300 Rides Per Month: MYR 465 400 Rides Per Month: MYR 1,025 These numbers are subject to change, please make sure to check here regularly
Is the branding a Magnet?

No, the branding is applied in the form of a sticker
I still need more information. Where do I go?

Please reach out through customer support and we will help you there
How long does it take to apply the Bolt Car Sticker?

Applying the sticker takes an average of an hour, so you’ll be on the road and earning again in no time
Will the sticker damage my car’s paint?

No. The original finish will remain intact when applied and removed professionally
Can I go through a carwash with the car sticker on?

Yes, but brushless or touchless car washes are the safest option. However, you can also use a pressure washer if you’re gentle
What do I do if my Sticker is damaged?

Please reach out to us through customer support and we will support you on this
How do I put the sticker on the car?

Please don’t try to create or apply a sticker yourself. Our partners will take care of this
How long do Bolt stickers last?

Stickers last about two years, depending on environmental factors and the care taken during and after installation

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