mall-pick-up-and-drop-off-safety-guidelines

Shopping malls are high-traffic, private properties. Drivers must follow centre rules and Bolt safety standards at all times to ensure smooth traffic flow and continued access.

What Drivers Must Do

• Go straight to the pick-up point after accepting a trip
• Park only in marked parking bays
• Follow signs, security instructions, and traffic rules
• Pick up the rider quickly and drive off immediately
• Be polite and respectful at all times

What Is Not Allowed

• Asking people for rides or trips at the mall entrances
• Waiting, stopping, or parking near entrances
• Blocking roads, fire lanes, drop-off lanes, or taxi areas

• Offering or accepting trips outside the Bolt app

• Why These Rules Matter
• Bad parking and waiting cause traffic and arguments
• Breaking the rules can cause malls to ban Bolt drivers
• Following the rules protects your safety and your income
• Enforcement
• Malls are private property.
• Breaking these rules may lead to warnings, trip limits, or removal from Bolt.
• Drive smart. Park right. Stay professional.

Need help? Reach out via WhatsApp: 076 701 1797, Email: [email protected], or use the in-app Help section