Operations Specialist
We are seeking an analytical and solutions-driven Operations Specialist to manage supply for our ride-hailing operations in Dar es Salaam.
Location: Dar es Salaam, TanzaniaView all roles
About us
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
About the role
This role offers a direct and tangible impact on local operations, contributing significantly to business growth through achieving supply milestones and key metrics.
If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here’s your chance!
What you can expect
Main tasks and responsibilities:
Managing and supporting operations projects by defining precise local operational processes, with a focus on strong operational execution and results, always having our stakeholders in mind.
Developing strategies to strengthen and grow our market position.
Rider experience management - working autonomously and taking initiatives to ensure the best experience for our riders, and providing best value propositions.
Analyzing data – you will be monitoring operational metrics to ensure marketplace health and act upon insights.
Identifying trends, risks and improvement opportunities on a local level that may impact the business.
Advising and closely collaborating with HQ teams such as Product, Legal or Marketing to develop and execute key initiatives that drive growth and efficiency.
What we expect
About you:
You have some experience in Operations, Startups, Strategy Consulting, or other relevant fields
You are a strong collaborator with excellent negotiation and communication skills in English.
You are highly analytical and have a data-driven mindset with excellent Excel/Google Sheets skills
You have a strong sense of ownership with a hands-on approach
You have a strong motivation to solve problems creatively and efficiently
You have experience in product launches or running a business
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
Become part of our Business Operations team
Why you’ll love it here:
Play a direct role in shaping the future of mobility.
Impact millions of customers and partners in 600+ cities across 50+ countries.
Work in fast-moving autonomous teams with some of the smartest people in the world.
Accelerate your professional growth with unique career opportunities.
Get a rewarding salary and stock option package that lets you focus on doing your best work.
Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
Take care of your physical and mental health with our wellness perks.
*Some perks may differ depending on your location.
